Sleep Data missing

So I got a replacement unit yesterday from Garmin and despite having synced a half a dozen times I have no sleep data. It shows that I slept for 7hrs 14mins but there is no data behind that time. No movement record and no record/data of heavy/light/awake as I have always seen in the past.

FW3.30

Any suggestions?

0 Former Member over 8 years ago

Have you setup your sleeping time in Garmin Connect?

0 rickj2903 over 8 years ago

Have you setup your sleeping time in Garmin Connect?

Hi,

Yep it was setup previously (for my other unit), it shows that I slept for 7:14 but nothing else.

0 Former Member over 8 years ago

Hi,

Yep it was setup previously (for my other unit), it shows that I slept for 7:14 but nothing else.

The same for me with my Fenix 5, it shows that I have slept, but no graph of deep/light/awake or movement. I need to go in to Garmin Connect Mobile, press the "sleep circle" and then press "change" in top right corner. And manually set the sleep and wake time. Then I see the graphs.

But the first couple of nights, this was made automatic.

I have my sleep time set in the watch and in GCM. It beats me, can´t get it to show the graphs automatic.

Any thoughts?

0 rickj2903 over 8 years ago

I did a factory reset on mine and it sorted it out, however as it was a new unit I had no data to lose (Vo2 max etc)

0 rickj2903 over 8 years ago

The same for me with my Fenix 5, it shows that I have slept, but no graph of deep/light/awake or movement. I need to go in to Garmin Connect Mobile, press the "sleep circle" and then press "change" in top right corner. And manually set the sleep and wake time. Then I see the graphs.

But the first couple of nights, this was made automatic.

I have my sleep time set in the watch and in GCM. It beats me, can´t get it to show the graphs automatic.

Any thoughts?

Mine has worked fine since I did a factory reset, then this morning back to no data for last nights sleep.

0 mcalista over 8 years ago

So I got a replacement unit yesterday from Garmin and despite having synced a half a dozen times I have no sleep data. It shows that I slept for 7hrs 14mins but there is no data behind that time. No movement record and no record/data of heavy/light/awake as I have always seen in the past.

FW3.30

Any suggestions?

The initial Sleep screen in GCM just shows a solid blue line. If you tap the line, then it will drill down into the next level of detail and show heavy/light/awake. If you then drill down to a specific day, it will show movement.

0 rickj2903 over 8 years ago

The initial Sleep screen in GCM just shows a solid blue line. If you tap the line, then it will drill down into the next level of detail and show heavy/light/awake. If you then drill down to a specific day, it will show movement.

Hi Mcalista,

Yes that's what's missing, I have no blue line or heavy/light/awake. I do for each night of the last week (since I received the replacement unit) however last night just shows that I slept 7hrs 50 mins and nothing else. This is the second time that I have had this happen with this replacement unit (never had it with the original)

0 mcalista over 8 years ago

Hi Mcalista,

Yes that's what's missing, I have no blue line or heavy/light/awake. I do for each night of the last week (since I received the replacement unit) however last night just shows that I slept 7hrs 50 mins and nothing else. This is the second time that I have had this happen with this replacement unit (never had it with the original)

Do you have activity tracking turned on? You may want to check that this is turned on in the Garmin Connect settings as well as the watch, as I'm not sure if it is one of the settings that gets overwritten.

0 rickj2903 over 8 years ago

Do you have activity tracking turned on? You may want to check that this is turned on in the Garmin Connect settings as well as the watch, as I'm not sure if it is one of the settings that gets overwritten.

Yep switched on and has always been switched on.

0 Former Member over 8 years ago

Hi Mcalista,

Yes that's what's missing, I have no blue line or heavy/light/awake. I do for each night of the last week (since I received the replacement unit) however last night just shows that I slept 7hrs 50 mins and nothing else. This is the second time that I have had this happen with this replacement unit (never had it with the original)

That's what's been going on for me as well. But in GCM when you see that you have slept 7hrs 50min, if you press "edit" in the top right corner and manually enter the sleep and wake time. Then you should see the graphs. At least that works for me.

And now and then the watch does what it's supposed to and does this automatically. But most of the mornings I have to enter the time myself to be able to see the graph.