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Problems with Ant+ connectivity

Does anybody NOT have problems with third party ANT+ devices and the F5? My experience is as follows:
- Stryd: not usable; tons of drop-outs on runs. Most importantly long pauses of 30-60s with zero values
- Powertap P1 pedals: around 10-20 drop-outs on a 50 mile ride; most of these drops are really short
- Stages: Useless - zero connectivity - tried Bluetooth and ANT+

Wondering if the F5 is just flawed (weak antennas?) or if I got a bad model. Spoke to Garmin support two weeks ago and they asked me to wait for further software updates.

Are there people out there that do not have these kind of problems?

0 SanchoEDLP over 8 years ago

I'm considering a footpod, possibly a stryd (big investment here). Have we narrowed down the issues with ANT+ connections yet? I've had zero issues with my Wahoo Tickr X in ANT+ mode, but concerned about spending big bucks on a stryd if the watch is ultimately going to serious issues.

Hi! I have dropouts in every single activity with Stryd (yes, EVERY. SINGLE. ACTIVITY) using a F5 Sapph with fw 4.10 and obviously tried every suggestion to make it work with no positive outcomes so this is nowhere near from being fixed

0 nmyeti over 8 years ago

Hi! I have dropouts in every single activity with Stryd (yes, EVERY. SINGLE. ACTIVITY) using a F5 Sapph with fw 4.10 and obviously tried every suggestion to make it work with no positive outcomes so this is nowhere near from being fixed

Thank you for the update. This is very disappointing.

0 Former Member over 8 years ago

I checked my Premium heart rate monitor soft strap ( 7 months old) with Wahoo app ( installed on Android cellphone with ANT+). App showed the signal was strong but Fenix 5 showed nothing.
Unfortunately there is no note about this problem in 4.21 beta release, It seems this matter is a hardware problem with Fenix 5 ANT+ receiver. If it's right, I have to buy a new chest strap or atleast a new battery with a new strap every seven months.
It would be highly appreciated if we receive a reply from Garmin.

0 rickj2903 over 8 years ago

It would be highly appreciated if we receive a reply from Garmin.

To be honest any reply/comment/acknowledgement from Garmin on any of the issues that we are experiencing would be highly appreciated. They seem comfortable allowing us all to comment and struggle on our own with no response from them.

0 SUSSAMB over 8 years ago

These forums are mainly user-to-user, if you want an instant response from Garmin here isn't the place to get it. You could try the FAQ knowledge base 24/7 here:

https://support.garmin.com/support/s...ort/search.htm

If you prefer to email product support or speak to someone live on the phone, you can also find contact info and hours there.

There are also market-specific Facebook pages and Twitter accounts

Garmin on Facebook and Twitter
Garmin Fitness on Facebook and Twitter
Garmin Outdoor on Facebook and Twitter
Garmin Fish & Hunt on Facebook and Twitter
Garmin Marine on Facebook and Twitter
Garmin Aviation on Facebook and Twitter

0 rickj2903 over 8 years ago

These forums are mainly user-to-user, if you want an instant response from Garmin here isn't the place to get it. You could try the FAQ knowledge base 24/7 here:

An acknowledgement that Garmin are aware of and addressing the issues raised on this forum would be a start. Their silence gives the impression that they are ignoring these faults and are happy to take the money for the products and run.

0 SUSSAMB over 8 years ago

They can't respond if they're not reading them and only some of these forums are actively monitored. If you want the problem acknowledged call Product Support and talk to them.

0 rickj2903 over 8 years ago

They can't respond if they're not reading them and only some of these forums are actively monitored. If you want the problem acknowledged call Product Support and talk to them.

Are you actually saying that Garmin do not read or monitor these forums, and want every single person to contact their Product support dept and will deal with problems on an individual basis? Wow thats even worse than I thought, there are literally thousands of posts on this "Garmin" forum yet their support dept. ignore it rather than monitor and respond appropriately. So all of the posts regarding Ant+ dropouts are a complete waste of time if the intention is to get a message to Garmin that something needs their attention. If your assumption is right then they are even more arrogant than i thought.

0 Former Member over 8 years ago

These forums are mainly user-to-user, if you want an instant response from Garmin here isn't the place to get it. You could try the FAQ knowledge base 24/7 here:

https://support.garmin.com/support/s...ort/search.htm

If you prefer to email product support or speak to someone live on the phone, you can also find contact info and hours there.

There are also market-specific Facebook pages and Twitter accounts

Garmin on Facebook and Twitter
Garmin Fitness on Facebook and Twitter
Garmin Outdoor on Facebook and Twitter
Garmin Fish & Hunt on Facebook and Twitter
Garmin Marine on Facebook and Twitter
Garmin Aviation on Facebook and Twitter

Thank you so much for your reply and explanation.
Let me inform you we know all you explained. As you see more than 18000 times this topic viewed. Why? maybe many people like me bought it because of ANT+. Not for only this capability but this is a main reason. Some of us are not rich but we paid for our healthy and not for having a watch. Many things in this gadget don't work well like counting steps , elevation , calories ... . I accepted all these problems but this one is a very big issue. We need a response to know how to deal with it and here is a general place for us to receive a reply.

Dear Garmin team please be informed all this topic's viewers need an action.

0 rickj2903 over 8 years ago

Well said.