Outdoor Recreation Archive

fēnix 5 Series Clock face alignment issue

Clock face alignment issue

Former Member over 8 years ago

I think it is a manufacturing variance. I'm not sure if it's only happening to my watch, but I'm pretty annoyed by it. You can see the clock face is not aligned to centre it's a bit tilted towards the bottem left. If I open up the compass widget I can see the circle is a bit cut off at the bottom left bit.

Is this happening to anyone else? Please see attachments.

(I have now taken new pictures and highlighted the gaps with blue dots)

0 Former Member over 8 years ago

On another note, has anyone noticed the second hand doesn't line up exactly on some of the tick marks?, but does on others :)

0 Former Member over 8 years ago

I think it is a manufacturing variance. I'm not sure if it's only happening to my watch, but I'm pretty annoyed by it. You can see the clock face is not aligned to centre it's a bit tilted towards the bottem left. If I open up the compass widget I can see the circle is a bit cut off at the bottom left bit.

Is this happening to anyone else? Please see attachments.

When I open the compass app, the circles don't touch the edges at all for me, so nothing is cutoff.

0 Former Member over 8 years ago

Can I get it replaced?

0 Former Member over 8 years ago

Can I get it replaced?

I would definitely get a replacement. That does not look right to me.

0 Former Member over 8 years ago

I double a replacement would be allowed since it is so minor, it's technically not a fault. :\ as the watch still works fine.

0 Tangmu over 8 years ago

I think they'll replace it, but the only opinion that matters on this is Garmin, so email them. I returned 2 F3's before I got one that was right. If you have some room on your credit card, they'll ship you the replacement first, and you can return yours after you get the replacement, so you're not without your new watch. They'll drop the charge after they receive your watch.

0 Former Member over 8 years ago

But I didn't order directly from Garmin. Should I still contact them directly?

0 Tangmu over 8 years ago

If you bought from an authorized dealer, Garmin will handle it under warranty, although if the store will take it back that might be quicker

0 Former Member over 8 years ago

Spoke to the reseller I bought it from. They got few people looking at the pictures, couldn't' find anything wrong. Basically implying I'm nuts. so no replacement for me lol

0 FryeX over 8 years ago

Main egep

Spoke to the reseller I bought it from. They got few people looking at the pictures, couldn't' find anything wrong. Basically implying I'm nuts. so no replacement for me lol

Well I don't see anything wrong either. Could you get a larger picture of the problem area and mark it there? I am not saying you would not have an issue, it is just something I fail to see on the pics.