Windows phone, all updates in place. Fenix 5 which connected once, lost connection over night, and has never connected again.
What I'm doing: on device, go into settings, choose phone, screen says "waiting for phone."
On phone, each time I've tried I have removed the device and re-added. It finds a Fenix 5, I click "connect it, " GC asks to make sure device is in pairing mode (it is), I click "start" - it goes right back to the "connect it" screen. No error message, nothing happens on device.
Have also tried full-blown route of removing the device, removing the app, turning both devices of and on, reinstalling app, reconnecting. Didn't work - but jeez, I don't want to do that everytime I look at my watch, anyway!
As I said, it did connect once (I was able to take it on a walk around the block, it synced fine), so I don't think there's a compatibility problem. But it's completely useless this way! :( I have spent a total of about six hours trying to get it to connect. No joy.
Love the device, really want this to work. Anyone have suggestions?
