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Problem with the loading cable

I received my 5x yesterday. Unfortunately I have problems with the loading cable. The connection to the PC is not stable and need to bend the cable slightly at the connector to the watch. Has anyone have similar problems?
Garmin Support will send a new cable and i hope it solves the problem and there is no defect at the connector of the watch.
By the way I am not very happy with the new design of the connector as dirt will get in there quite easy. A plastic cap would be nice to cover it.
All the best
wolf

0 Former Member over 7 years ago

Thanks Daniel.jg. That's really interesting and with photos .

Could this his finally be a solution?

0 unhombrecualquiera over 7 years ago

I had the problem with the loading cable too. As it started only about three months after getting the 5x I also thought it was a mechanical problem. It still might be related to something else:

On the german forum someone suggested to remove Garmin Express from autostart (Windows 10). I haven't had any problems since I've done that. The 5x gets recognized as a drive and if I start Garmin Express manually afterwards the connection works fine (if I leave the watch alone). Not an ideal solution, but maybe it helps some of you.

0 brucebb_ over 7 years ago

Garmin Europe said they were not sending a replacement device to me until they were satisfied that the issue had been resolved. Today I got an RMA issued for the return under issue #1000104 so hopefully they have made some changes to resolve the issue. Ill repost when the new one arrives

0 ikim1967 over 7 years ago

Let me know if you get a different watch brucebb_ I emailed the other day to see if there had been any updates but just got two techs reply asking if I was still having the same problem and to call the helpline. I replied asking if there were any watch changes but not had a reply yet. I'll not go down the path of sending mine in unless its a true fix. Not playing the roll the dice game! Used to do that with Microsoft Bands!

0 schneeleopard over 7 years ago

Had the same problem, cable was wiggling inside the socket and lost connection all the time on the slightest touch. I contacted support (in Europe) and they told me they have never heard of this problem, but I shall send in the watch. About 3 days later they send me a new watch. Now the cable sits rock solid in the socket and the connection remains stable when moving the cable or watch.

0 EV_Simon over 7 years ago

Interesting, I am on my second 5x and I still have cable issues, I have tried different ports, different cables and some days it's as simple as plugging it in, other days I may as well be making a dance record with the USB connect/disconnect sounds coming from my machine.

I am waiting to see what people make of the gold pinned version to see if that's the resolution because at the moment I know I have an issue with the data part of the cable, I also know that I can charge the watch with the USB showing as disconnected from the computer so we know it's partially connecting.

0 Former Member over 7 years ago

I had a 5x with serial # 54G0001xx and it had a terrible connection to PC/usb . Garmin replaced the cable but it did not fix anything. This was in May/June. Recently I received the following email from Garmin Product support. This watch had silver not gold connector pins on the watch.

**I refer to your recent enquiry concerning the above.

Having previously contacted Garmin regarding your fenix 5X and it not keeping a stable connection with the PC/MAC, we would like to hear from you if you are still experiencing this symptom.

Please contact us by phone so that we can assist you with resolving this issue. For US customers please contact us at 800-800-1020. For customer?s outside of the United States please contact your local support office.

We would need to exchange your device.**

The exchanged watch has gold connector pins which can be seen in the photo. 54G0612xx. The exchanged watch has a rock solid connection. Garmin has definately changed the pins on the watch.
ciq.forums.garmin.com/.../1259747.jpg

0 ikim1967 over 7 years ago

At 5XFenix - that's the same emails been exchanging with support lately too. I have been asking if there was a change but not getting an answer to that. How long did it take for the new watch to arrive? I really don't want to send it back unless its fixed!

0 Former Member over 7 years ago

Replacement took 5 business days to arrive.

0 spadgitt365 over 7 years ago

I Got the same email as 5XFenix a few days ago. I just got off the phone with support. They are replacing the watch. I had to give them a credit card for them to send the new watch to me before I send them the old one (I did not want to be without my watch for a couple of weeks...). But they will credit me back when they receive my old watch. Hopefully this will fix the problem with the connection.
The watch had a few other minor "glitches". I'm hoping the new watch fixes all of them.
We'll see......