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Problem with the loading cable

I received my 5x yesterday. Unfortunately I have problems with the loading cable. The connection to the PC is not stable and need to bend the cable slightly at the connector to the watch. Has anyone have similar problems?
Garmin Support will send a new cable and i hope it solves the problem and there is no defect at the connector of the watch.
By the way I am not very happy with the new design of the connector as dirt will get in there quite easy. A plastic cap would be nice to cover it.
All the best
wolf

0 tickerguy over 8 years ago

I got one of the FleaBay Chinese knock-off cables in the mail today and it has an utterly rock-solid connection on my 5x. I can basically swing the watch around by it without it glitching the USB connection at all.

The "real" Garmin cable, on the other hand, works most of the time but it CAN be coaxed into dropping the link without much difficulty.

Make of that what you will... same watch, two different cables, very different behavior.

0 ikim1967 over 8 years ago

I got one of the FleaBay Chinese knock-off cables in the mail today and it has an utterly rock-solid connection on my 5x. I can basically swing the watch around by it without it glitching the USB connection at all.

The "real" Garmin cable, on the other hand, works most of the time but it CAN be coaxed into dropping the link without much difficulty.

Make of that what you will... same watch, two different cables, very different behavior.

Which one did you get?

0 Former Member over 8 years ago

Garmin is now saying it is the USB port on my computer! Unbelievable! Apparently everyone has a bad usb port!

I have sent my watch back again! This will make the second watch I have returned. I have lost my faith in Garmin at this point. If the replacement watch fails to connect to my computer I will have to say goodbye to using Garmin in the future.

0 Former Member over 8 years ago

Don't take the tech support guys too seriously, remember they follow RULES.
It's hard to find a techie who's allowed to speak what his mind thinks. I was sent a spare cable whcih is a lot less glitchy than the original one but glitchy nonetheless so really changing the watch is a good thing (with its bad sides of course). Think in terms of warranty. Your new watch starts with 2 years.

0 Doktorko over 8 years ago

I do not think, that if you get new watch after one year, it has again 2 years of warranty period. I think that warranty period flows from original purchase, only time where youndo not hae the watch in hand deducts.
this is at least in Europe like this based on legislation, not sure about U.S. and other parts of the world.

0 ikim1967 over 8 years ago

I used to have fun with retuning Microsoft Bands here (US) - in the end I had enough and went in the store for a refund. My original purchase was way out of warranty but they based it on the last replacement. I got the money back - which went towards the 5x (made the cost a little more palatable!). Not sure if that is standard practice - i was happy though!

0 66fra over 8 years ago

The connection with my fenix 5x is guaranteed only on usb 2.0 ports. Port 3.0 only allows charging. During connection you do not have to move the device to avoid disconnection.
Does anyone know if GARMIN is solving this problem?

0 gasteropod over 8 years ago

I do not think, that if you get new watch after one year, it has again 2 years of warranty period. I think that warranty period flows from original purchase, only time where youndo not hae the watch in hand deducts.
this is at least in Europe like this based on legislation, not sure about U.S. and other parts of the world.

Most companies I have dealt with give you some kind of additional warranty on replacements. It would be kind of unfair if you had a watch replaced just short of the warranty expiring for some minor issue for this replacement to die completely after a week with no come back. I think I have read the warranty on a replacement being the end of the original warranty period or 6 months which ever is longer. Thereby guaranteeing you at least 6 months warranty on a replacement.

0 Former Member over 8 years ago

I'm having the same problem with disconnects, so I sent a message to Garmin support asking if there was a re-designed cable. Their response, copied from their e-mail:

"Remove cable from watch, allow device to go back to watch face. Then, reconnect the cable firmly and leave the device and cable stationary. Does this resolve the issue? If not, allow battery to charge fully and try again."

Gee - thanks.

0 kaz911 over 8 years ago

I'm having the same problem with disconnects, so I sent a message to Garmin support asking if there was a re-designed cable. Their response, copied from their e-mail:

"Remove cable from watch, allow device to go back to watch face. Then, reconnect the cable firmly and leave the device and cable stationary. Does this resolve the issue? If not, allow battery to charge fully and try again."

Gee - thanks.

If that is what Garmin wrote to you - it is a hardware issue on their circuit board. If support wrote that to you - you have a great case for return for refund.

That means their charge IC probably has not been noise insulated enough - so when the charge IC charge the battery at "full" capacity - any electronic noise can kill the USB part of the connection - or there are not (unlikely) enough power to power the USB part of the watch so any inducted noise will terminate the connection.

You can create a lot of ripples (noise) by moving a USB cable. A cable with stronger springs in the POGO pins might solve the issue short term - but once the springs in the POGO pins get older the same issue will return.

My watch is doing it too but have not had time to put a USB analyser on it yet or report it to Garmin.