Fenix 5X - swimming issue

Former Member
Former Member
Hi everyone, I'm a regular swimmer and facing issue with my new Fenix 5X that i never experienced with my previous Fenix3.
It's quite simple but very annoying. First swimming pool session, the Watch simply recorded nothing except the timing : no strokes, swolf, no Kcal burned, number of lenghts, Nothing except a basic chrono / duration of the session. I called garmin and made a hard reset, loosing everything but after that it worked smoothly for one complete week.
Unfortunately, today again, same happened => 2400m and no data at all. Tried again for 2 more lenghts and Nothing.
Anyone else experiencing the same ? i'm pretty sure it's not hardware related as it worked for one complete week (4 sessions / 10K) after the master reset.....
  • Former Member
    0 Former Member over 8 years ago
    Hi everyone, I'm a regular swimmer and facing issue with my new Fenix 5X that i never experienced with my previous Fenix3.
    It's quite simple but very annoying. First swimming pool session, the Watch simply recorded nothing except the timing : no strokes, swolf, no Kcal burned, number of lenghts, Nothing except a basic chrono / duration of the session. I called garmin and made a hard reset, loosing everything but after that it worked smoothly for one complete week.
    Unfortunately, today again, same happened => 2400m and no data at all. Tried again for 2 more lenghts and Nothing.
    Anyone else experiencing the same ? i'm pretty sure it's not hardware related as it worked for one complete week (4 sessions / 10K) after the master reset.....


    Interesting. I've done three swims of 104 lengths each of 25 M pool (2600 M) and mine has been right on the money so far.
  • Former Member
    0 Former Member over 8 years ago
    Interesting. I've done three swims of 104 lengths each of 25 M pool (2600 M) and mine has been right on the money so far.


    Same here for the sessions that worked, they worked really fine :)
    But today : 100m / 2 lenghts : https://connect.garmin.com/modern/activity/1657611412
    2400m / 48 lenghts : https://connect.garmin.com/modern/activity/1657611335
  • Former Member
    0 Former Member over 8 years ago
    Same here for the sessions that worked, they worked really fine :)
    But today : 100m / 2 lenghts : https://connect.garmin.com/modern/activity/1657611412
    2400m / 48 lenghts : https://connect.garmin.com/modern/activity/1657611335


    Did you enter the distance manually? Have you considered installing the 2.72 beta?
  • Former Member
    0 Former Member over 8 years ago
    Did you enter the distance manually? Have you considered installing the 2.72 beta?


    Yes i had to edit the activities and enter distance manually....will try latest Beta for sure :)
  • Former Member
    0 Former Member over 8 years ago
    Yes i had to edit the activities and enter distance manually....will try latest Beta for sure :)


    If that doesn't do it, I would wonder about one of the accelerometers being intermittent.
  • Former Member
    0 Former Member over 8 years ago
    I have done at least 3 swims each at least a mile long and so far watch was spot on. Definitely worth to try 2.72.
  • Former Member
    0 Former Member over 8 years ago
    I have done at least 3 swims each at least a mile long and so far watch was spot on. Definitely worth to try 2.72.


    Upgraded to beta, let's see what will happen now !!
  • Former Member
    0 Former Member over 8 years ago
    If that doesn't do it, I would wonder about one of the accelerometers being intermittent.


    Just noticed, checking the calendar for the day with "failed" swimming session that move IQ detected a 45 mn swimming session......so I guess, accelerometer worked, am i right ? Will be testing again with 2.90 but issue is random....
  • Former Member
    0 Former Member over 8 years ago
    Just noticed, checking the calendar for the day with "failed" swimming session that move IQ detected a 45 mn swimming session......so I guess, accelerometer worked, am i right ? Will be testing again with 2.90 but issue is random....


    Hi bigbrother34820, i have just got my very 1st fenix 5x last week and i have encountered the same problem, no distance is being recorded except the time. have you finally resolving the issue by upgrading the firmware to the beta version?
    MANY THANKSSSSSSS

    Kelvin
  • Former Member
    0 Former Member over 8 years ago
    Hi bigbrother34820, i have just got my very 1st fenix 5x last week and i have encountered the same problem, no distance is being recorded except the time. have you finally resolving the issue by upgrading the firmware to the beta version?
    MANY THANKSSSSSSS

    Kelvin


    Hi, i'm not sure for 3.30 as issue is very sporadic and i did only 2 swimming sessions with this firmware but it was happening too with 2.90. I reported this one to the beta team 2 days ago, providing one of the bad fit files and since my Watch is also affected by the flickering, i will send it to garmin today for exchange...let's see.