fenix 5X frozen > Garmin triangle

Former Member over 8 years ago

Hello,

got my 5X yesterday evening. Was very exited. Set it up, connected to mobile app, connected to Express, installed all updates and went to bed. When I woke up this morning the 5X was only showing the Garmin triangle. I can turn it of, but turning it on will just show the triangle again, not more. Tried to hard reset like the fenix 3 light/down/back, but it seems not to work. Connecting to USB doesn't work ether. Always just the triangle.
Is there a different method to hard reset the 5X then with the 3? Does anyone else experience the same?

Thanks for the support!

Sebi

Top Replies

Former Member over 8 years ago +1 suggested

Yes! After the restart the same. Just the Garmin triangle :(

Strangely all buttons making a noise when pushing and the watch is vibration, but the display just shows the triangle.

All Replies

0 Volker over 8 years ago

Have you already tried to press the light button for about 25 seconds?

+1 Former Member over 8 years ago

Yes! After the restart the same. Just the Garmin triangle :(

Strangely all buttons making a noise when pushing and the watch is vibration, but the display just shows the triangle.

0 Volker over 8 years ago

Have you tried this?

https://support.garmin.com/faqSearch/en-US/faq/content/LePCURziXd4A5qZLwqKEwA

0 unhombrecualquiera over 8 years ago

Same thing just happened to me after I tried to transfer my Strava segements. Watch froze while transfering and bootet withe flickering triangle. After reset via power button watch boot on traingle again. Connecting to charger or PC doesn't work either.

0 unhombrecualquiera over 8 years ago

Marine Calle

Had to do a hard reset. Same button sequence as with the fenix 3 worked.

Try these steps, Sebi: https://forums.garmin.com/archive/index.php/t-227684.html

Good luck!

0 Former Member over 8 years ago

I have the same problem at the import of courses: https://forums.garmin.com/showthread.php?372003-Firmware-release-V2-40-found-bugs-to-be-squashed&p=958728#post958728
Only hard reset ... :-(

0 Former Member over 8 years ago

Non of the F3 reset methods work for me. Mine got stuck when I transferred birdseye data via basecamp. Any other ideas?

Tried
1. Turning it off and on
2. Plugging it in to the laptop (not recognised) - actually it is recognised whilst holding the start button and usb drivers are installed (device manager identifies it correctly) but no drive appears in windows.
It seems to be recognised as an external GPS but not as a mass storage device.
3. Hold lap button whilst powering on
4. Power on and hold start and back then release start on first beep and back on second beep (I could do all this but it was still powered on with the triangle)
5 Hold start back and down and power on release start on first beep and other two on second beep (again I could do all this but it made no difference)

I followed the instructions here:

https://support.garmin.com/faqSearch/en-US/faq/content/LePCURziXd4A5qZLwqKEwA

And its still displaying a flickering triangle???

Update: Just spoke to Garmin and it has to be returned

0 unhombrecualquiera over 8 years ago

Method 4. works for me... Already had to do it 4 times as everytime my watch tries to sync my Strava segments it freezes on the triangle :mad:

Gotta love Garmin ...:rolleyes:

0 Garmin_ODQA over 8 years ago

Method 4. works for me... Already had to do it 4 times as everytime my watch tries to sync my Strava segments it freezes on the triangle :mad:

Gotta love Garmin ...:rolleyes:

Ugh! Understood and not something we are happy to hear.

What software version are you currently running on your 5X? By sync we assume you mean once you've removed the device from the charge clip and the watch gives you some indication a sync is occurring? We want to verify you don't mean a sync via Garmin Express or via Garmin Express Mobile.

0 Former Member over 8 years ago

FW 2.40, GPS 4.20, Display 2.10, WiFi 2.30, CIQ 2.2.3, Sensors 2.70

Export of courses:
1. from BaseCamp
2. from Garmin Connect via GCM
3. Copy -> Paste GPX file -> NewFiles Folder
9 / 10 total disaster. The blue triangle and the end. Needed hard reset

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