Black Screen

Hi, I have a Garmin 5s Plus, it was having some issues charging for a while, the watch had to sit at a certain angle for it to charge, I fixed that with a new power cable. One night I put it on charge, it was at just over 60% when I went to bed, when I woke up it was a black unresponsive screen. I have gone through all the files here and have plugged it into the PC, I’m finally getting a charging symbol that’s slowly moving and getting charge, none of the green sensor lights on the back of the watch are working. It now keeps connecting to the PC, it will come up saying garmin updating maps etc then go to the triangle, and it keeps cycling that. Any advice on what to try. I really can’t afford another watch right now.

  • I am sorry you have the issue. With your watch stuck on the Garmin logo and crashing/restarting or freezing in the startup process, it might not resolve but you will sometimes be able to get around the issue by trying this Unprompted Master Reset. Although the process does not always work, I have had it work in the past when I use the method 3 to 4 times in a row.