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5X plus crashed after 19.10 update

Hello

On March 9, my watch was updated to 19.10. After this I got a crash every time when my planned workout going to the end. Some files from GARMIN directory attached.

00000060.TXT

err_log.txt

2900 (fenix 5X Plus) SW ver: 1910
Build Type: RELEASE
Commit:6e6757e9d7681d50a4e88503d9ad008d6c0534f9
ESN: 3355008898
03/09/23 08:14:45
RTL
errnum: 0x000
r0: 0x00000000
r1: 0x704acda8
r2: 0x704abe28
r3: 0x00021e52
Stack frame PC, SP: 0x000026f5, 0x2003a718
Call Stack - SP at 0x2003a718:
	0x000067db
	0x00004541
	0x00004b4d
	0x044009e7
	0x04400c43
	0x0013ffff
	0x000b5ad1
	0x000b5ad1
	0x0000ffff
	0x000b01e9
	0x0000ffff
	0x000adf61
	0x0004007f
	0x0004007f
	0x000af205
	0x000a2b65
	0x000112cf
	0x000034e1
	0x000112d5
	0x000b0f1d
	0x00004541
	0x00004541
	0x0001b333
	0x0000ffff
	0x0000ffff
	0x000ae6b1
	0x000af675
	0x000af6ed
	0x044275ab
	0x04421deb
	0x044277b9
	0x000af683
Uptime: 22372355

2900 (fenix 5X Plus) SW ver: 1910
Build Type: RELEASE
Commit:6e6757e9d7681d50a4e88503d9ad008d6c0534f9
ESN: 3355008898
03/09/23 09:21:16
RTL
errnum: 0x000
r0: 0x00000000
r1: 0x704acda8
r2: 0x704abe40
r3: 0x00039be4
Stack frame PC, SP: 0x000026f5, 0x2003a718
Call Stack - SP at 0x2003a718:
	0x000067db
	0x00004541
	0x00004b4d
	0x044009e7
	0x000278ed
	0x04400c43
	0x0013ffff
	0x00004541
	0x00004b4d
	0x044009e7
	0x000af205
	0x04421249
	0x000af9b5
	0x00020201
	0x000b5ad1
	0x000b5ad1
	0x0000ffff
	0x000b01e9
	0x0000ffff
	0x000adf61
	0x000af205
	0x000a2b65
	0x000067db
	0x0014ca81
	0x00004541
	0x00004b4d
	0x000034e1
	0x000112d5
	0x0002790d
	0x000278ed
	0x00026c6d
	0x000b0141
Uptime: 3986903

2900 (fenix 5X Plus) SW ver: 1910
Build Type: RELEASE
Commit:6e6757e9d7681d50a4e88503d9ad008d6c0534f9
ESN: 3355008898
03/10/23 08:04:02
RTL
errnum: 0x000
r0: 0x00000000
r1: 0x704acda8
r2: 0x704abe28
r3: 0x00021e52
Stack frame PC, SP: 0x000026f5, 0x2003a718
Call Stack - SP at 0x2003a718:
	0x000067db
	0x00004541
	0x00004b4d
	0x044009e7
	0x000278ed
	0x04400c43
	0x0013ffff
	0x00004541
	0x00004b4d
	0x044009e7
	0x000af205
	0x04421249
	0x00020201
	0x000b5ad1
	0x000b5ad1
	0x0000ffff
	0x000b01e9
	0x0000ffff
	0x000adf61
	0x000af205
	0x000a2b65
	0x000112cf
	0x000034e1
	0x000112d5
	0x000b0f1d
	0x00004541
	0x00004541
	0x0000ffff
	0x0000ffff
	0x000ae56b
	0x000af675
	0x000af6ed
Uptime: 81763003

2900 (fenix 5X Plus) SW ver: 1910
Build Type: RELEASE
Commit:6e6757e9d7681d50a4e88503d9ad008d6c0534f9
ESN: 3355008898
03/10/23 09:09:24
RTL
errnum: 0x000
r0: 0x00000000
r1: 0x704acda8
r2: 0x704abe28
r3: 0x00021e52
Stack frame PC, SP: 0x000026f5, 0x2003a718
Call Stack - SP at 0x2003a718:
	0x000067db
	0x00004541
	0x00004b4d
	0x044009e7
	0x000278ed
	0x04400c43
	0x0013ffff
	0x00004541
	0x00004b4d
	0x044009e7
	0x000af205
	0x04421249
	0x000a284f
	0x00020201
	0x000b5ad1
	0x000b5ad1
	0x0000ffff
	0x000b01e9
	0x0000ffff
	0x000adf61
	0x00040053
	0x00040053
	0x000af205
	0x000a2b65
	0x000112cf
	0x000034e1
	0x000112d5
	0x000b0f1d
	0x00004541
	0x00007f21
	0x00004541
	0x0001b333
Uptime: 3917591

00000061.TXT

Top Replies

All Replies

0 Garmin - Chris over 1 year ago in reply to 5727864

Thank you for the video. If possible, please leave it up. I will add your video into a new case for the crashing/restart issue taking place on your watch.

I am sending you a direct email.

+1 Garmin - Chris over 1 year ago

The v19.30 software update resolved the issue.

0 ykurganov over 1 year ago in reply to 5727864

Confirm. Exactly the same behavior for my 5x plus. So, my case is not unique

0 Paulao over 1 year ago in reply to 5727864

maybe you have Activity folder memory full?
if you haven't solved it try to move the fit files and free up some space

0 5727864 over 1 year ago in reply to Paulao

I don't think that's the case because if i stop the workout before it ends I'm able to save it successfully. Another workaround I found is to simply press the lap key and then the workout finished without any problems, that's what I do now. I believe this to be some sort of software bug, that's all

0 5727864 over 1 year ago

any updates on this?

0 Garmin - Chris over 1 year ago in reply to 5727864

Engineering continues to work on the issue.

0 Etienne over 1 year ago in reply to ykurganov

got exactly that issue today. exact same parameters + version 19.10 (6e6757e). happened right after a planned running 'while saving'. only other thing i saw is that most of my day was lost... no heartbeat history, so steps hist. etc etc etc. 'batt was low a bit and weather was cold'. this time climb pro was not enabled.

0 Andrzej W over 1 year ago

I have same issue on fenix 5 plus with newest soft.

0 henrikc89 over 1 year ago

Same issue here - status from engineering?