This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Out of warranty repairs? Watch died a week out of warranty!

Hey all, any idea what to do if your Garmin dies immediately outside of warranty? I'm really annoyed - my Fenix 5S Plus is now dead (I've done all the troubleshooting, resetting etc) and it's only a week out of warranty, and there appears no way to get them repaired. These watches are too expensive to be thrown in the bin after 12 months. I have reached out to Garmin and got no response at all. Any help would be appreciated. I'm in Australia if that makes a difference.

Top Replies

All Replies

0 parentoft over 2 years ago

I would say that you should not go down that road where you replace the battery yourself. Garmin usually offers a replacement unit for devices just out of warranty for a quite low price.

Give your local Garmin support a call and I am sure that they can help you.

0 9717930 over 2 years ago in reply to parentoft

Thanks. I did end up calling and get through to them. They are apparently backlogged at the moment which is why they never responded to my online form enquiries. I've now commenced a troubleshooting process with them that will hopefully resolve this satisfactorily. FYI, one of the things they mentioned was that the watch should always be charged from a laptop, not a wall charger, which was new info for me.

+1 Garmin - Chris over 2 years ago in reply to 9717930

You are fine charging our watches either from any computer USB port or a wall USB adapter from a reputable company. I am sorry you were given wrong information.

Please refer to this Support Center article for further information:

- What Can I Use to Charge My Garmin Outdoor Watch?

0 Carmelo Capone over 2 years ago

Penso che Garmin dovrebbe adottare la stessa politica di assistenza dell'Apple, dato il prezzo di vendita del prodotto. Anch'io ho lo stesso problema al mio fenix 5x plus e spendere ulteriori soldi per la riparazione e spedizione non mi va.

0 9717930 over 2 years ago in reply to Carmelo Capone

I agree.

0 parentoft over 2 years ago in reply to Carmelo Capone

Not sure what you really mean. Garmin is actually offer better service than Apple if you ask me. If you have a dead device out of warranty then you are often offtered a replacement unit for a good price.