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Amazon music not syncing - hangs at 0%

1388522
over 3 years ago

Dear support,

I know there are many posts with this problem.

I got my fenix 5x+ new yesterday. I installed the Garmin Connect app, set up WIFI and installed the Amazon Music app.
The sync is stuck at 0%. The problem seems to have been going on for months or years.
A reinstall, re-setup has brought no success.
The fenix 5x+ is on the latest software version.

Until when can we all expect a correction of the problem?


Best regards,
David

  • +1 over 3 years ago

    I am sorry you are having issues downloading Amazon music to your new watch. Please note, not able to download an Amazon music playlist is not an active issue and your issue should be able to be resolved. The number #1 reason there may be an issue downloading Amazon music the first time, is this step noted in the Support Center article blow: (Amazon has only licensed music use in a handful of countries so GPS must be acquired on your watch to position you in a certified country before you proceed.)

    • Secure Clock: This feature is used to synchronize the time on your watch. If you have never used the GPS on your watch, or if the battery has been completely discharged recently, you may be prompted to enable GPS after accessing the Amazon Music app. GPS can be enabled by choosing an outdoor activity.

    Here is a Support Center article specific to Amazon Music:

    - Instructions to Sync Amazon Music Content to a fenix 5 Plus Series

    If you continue to have issues after ensuring you are going through the steps listed in the article, please do not hesitate to reach out to Outdoor Product Support in your region for further assistance.