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Watch frozen and not resetting

alice.mcgushin
over 3 years ago

Hi,

I've had my Garmin Fenis 5S Plus since January 2020.

My watch ran out of battery while I was running an ultra (not unexpected, it was a long way). When I went to charge it and turn it back on, it went from the batterty symbol to GARMIN logo at the top and "Loading maps..." with an empty bar at the bottom. It stays frozen on this screen until it dies. 

I've tried soft reset, holding the power button, but it returns to the same screen.

I've tried hard reset:

Turn OFF the Fenix
Press and HOLD LAP button
Power on (still holding the LAP button)
You will get the menu “Clean user data: Yes/No?” release LAP button
Choose yes

It then gets frozen on the "Reset default settings?" screen after choosing "yes"

I've also tried this hard reset:

  1. Ensure the watch is powered off
  2. Press and hold the Down, Start, and Back buttons
  3. Power the watch on while holding these buttons
  4. After the first beep release the Start button
  5. After the second beep release the remaining buttons

With and without holding "Down"

It still returns to the "Loading maps..." screen.

Any advice on what else I can try to get it working again? 

  • 0 over 3 years ago

    May be really some maps file are broken inside of watch which cause "Loading maps..." stuck.
    Try to connect watch to PC with USB cable and try to have access to internal watch storage, then clean folder with maps.

  • +1 over 3 years ago

    I am sorry you are having an issue. Please do not delete any maps inside your watch's Garmin folder. Garmin Express will not replace all maps. It might be your Ultra activity file is corrupted but since your watch shut off, the file would have been actively written at the time and did not get saved. 

    The resets you have described is the most you can do when unplugged. When you plug it into your computer USB port, if your computer will not read it, there are no further steps that can be tried.

    If your computer will read it and you can see the internal memory, delete only the contents of the Activity folder then try again.

    You will most likely need to contact your regions Outdoor Product Support team.

  • 0 over 3 years ago in reply to Garmin - Chris

    Thank you for the advice. My computer is not reading my watch. I'll try and get in contact with the outdoor product support team.