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Fenix 5 Thoughts

7011870
over 3 years ago

My Fenix 5 sucks, For what I paid for this device, it should be much better with tracking heart rate. Last week it was 80 beats off for the entire workout. It is a piece of junk.

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  • 0 over 3 years ago

    Did you need some help with it or just venting?

  • Former Member
    0 Former Member over 3 years ago in reply to 2271429
    [deleted]
  • 0 over 3 years ago in reply to 2271429

    I need help with this watch. When I purchased the watch early on I contacted customer service to let them know the HRM is way off. It is like it is not tracking my heart at all. At rest it is showing my heart rate in the 114's and during workouts it is showing my heart rate in the 50's....I explained this to the customer rep early on after I purchased the watch and he tried to explain away my complaints or give me excuses why this was happening. The watch has always been like this and I stopped wearing it for a while because it was of no use to me. I was not getting any where with customer service so i was like what is the use?? $750 down the drain I guess.

    Recently I have had some health issues and the doctor wants me to track my heart rate during exercise to keep my heart rate in the proper zone. With his advice, I started using the watch again. But again it is not functioning properly. I can see if the watch had an error with in 10 to 15 beats per minute, but there is something significantly wrong with the watch. The watch is sometimes like 70 beats per minute off.

    I am very frustrated with the customer service department with regards to my complaint. I think the watch needs to be looked at or replaced. 

    Please let me know what we can do about this watch. 

    Norm

  • 0 over 3 years ago in reply to Former Member
    The new Garmin Fenix 5. Garmin has taken its big, aggressive, I Am A Serious Outdoors Person line of Fenix multisport watches and shrunk it into something that looks a little less obtrusive. It was also designed with women in mind...

    This is a literal cut and paste from The Verge - The Garmin Fenix 5S is the fitness watch I don't want to take off - The Verge

    So likely your post is spam

  • 0 over 3 years ago in reply to 2271429

    I have the Fenix 5 Plus

  • 0 over 3 years ago in reply to 7011870

    Moved tread to Fenix 5 Plus forum

  • 0 over 3 years ago in reply to 7011870
    7011870 said:
    I have the Fenix 5 Plus

    For wrist-based heart rate monitors, there are specific support notes from Garmin regarding improving its performance.

    The Heart Rate Sensor on My Garmin Watch Is Not Accurate

    Even following these guidelines, many posts here will state, optical wrist-based HRMs will never be as accurate as a chest strap.

  • 0 over 3 years ago in reply to 7011870

    пулсомиетр нагрудный не пробовал использовать 

  • +1 over 3 years ago

    I am sorry you are having issues with your Fenix 5 Plus OHR sensor.

    This Support Center article may help:

    - The Heart Rate Sensor on My Garmin Watch Is Not Accurate (also noted below by 2271429)

    If you continue to not be well read by your watch OHR sensor, please re-consider contacting Outdoor Product Support again. Your first conversation you already had with us, we will educate you on what to expect and the behavior of an OHR sensor etc. but when an issue continues, we then proceed forward to either a warranty exchange or depending on our research of your recorded activities, sometimes a heart rate strap is best.

    Please use the Outdoor Product Support contact information on the bottom of the Support Center article to reach out.