Fenix 5 Thoughts

Did you need some help with it or just venting?

I need help with this watch. When I purchased the watch early on I contacted customer service to let them know the HRM is way off. It is like it is not tracking my heart at all. At rest it is showing my heart rate in the 114's and during workouts it is showing my heart rate in the 50's....I explained this to the customer rep early on after I purchased the watch and he tried to explain away my complaints or give me excuses why this was happening. The watch has always been like this and I stopped wearing it for a while because it was of no use to me. I was not getting any where with customer service so i was like what is the use?? $750 down the drain I guess.

Recently I have had some health issues and the doctor wants me to track my heart rate during exercise to keep my heart rate in the proper zone. With his advice, I started using the watch again. But again it is not functioning properly. I can see if the watch had an error with in 10 to 15 beats per minute, but there is something significantly wrong with the watch. The watch is sometimes like 70 beats per minute off.

I am very frustrated with the customer service department with regards to my complaint. I think the watch needs to be looked at or replaced. 

Please let me know what we can do about this watch. 

Norm

8923230 said:

The new Garmin Fenix 5. Garmin has taken its big, aggressive, I Am A Serious Outdoors Person line of Fenix multisport watches and shrunk it into something that looks a little less obtrusive. It was also designed with women in mind...

This is a literal cut and paste from The Verge - The Garmin Fenix 5S is the fitness watch I don't want to take off - The Verge

So likely your post is spam

I have the Fenix 5 Plus

Moved tread to Fenix 5 Plus forum

7011870 said:

I have the Fenix 5 Plus

For wrist-based heart rate monitors, there are specific support notes from Garmin regarding improving its performance.

The Heart Rate Sensor on My Garmin Watch Is Not Accurate

Even following these guidelines, many posts here will state, optical wrist-based HRMs will never be as accurate as a chest strap.

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