activity not uploading after (solved) sync error

Hi,

Yesterday I recorded a multisport activity using my Fenix 5 Plus (not the first time). Afterwards my connect app was not syncing right anymore with my watch. As well the activity, heart rate and other data was not visible. The syncing gave an error halfway the syncing process; so that explained why some data was still visible.

This morning I successfully synced almost all data using the Garmin Express app on my computer. However, the multisport activity was still not visible on my mobile or connect site. I have tried to upload this .fit file by copying it on my computer from my watch and trying to upload it by the connect site. However, I get an error when trying this upload and since I do not know how to open a .fit file in another way, I can not examine the problem further. Hopefully, somebody has an idea how to upload and view my multisport activity?

Thanks

Top Replies

seilogramp over 4 years ago in reply to Dennis Fenix 5 plus +1 verified

I was able to repair the file using Fit File Repair Tool. There are multiple transitions. Perhaps accidental button presses, or was this intentional?

2021-03-25-16-27-29-fixed.fit

All Replies

0 Dennis Fenix 5 plus over 4 years ago

I have found the problem. The multisport activity (.fit file which i can not attach here) seems te be corrupt. When I delete from my watch, the watch syncs again with my phone. So far I have not succeeded in repairing this file. Does somebody has an idea?

0 seilogramp over 4 years ago in reply to Dennis Fenix 5 plus

Dennis Fenix 5 plus said:
The multisport activity (.fit file which i can not attach here) seems te be corrupt.

Dennis Fenix 5 plus, in a reply post, insert the zipped fit file. We can see if the file is repairable.

3 ways to get the file to us:

Zip the file, then in a reply post Insert >> Image/video/file >> Upload >> browse for file >> OK.
Zip the file, then drag and drop it onto a reply post.
Post a link to the file using a file sharing service, such as OneDrive, Google Drive, Dropbox, etc.

0 Dennis Fenix 5 plus over 4 years ago in reply to seilogramp

ah, thank you. of course. I always forget the possibility to zip a file. This is the .fit file originally created by the watch which seems to be corrupt.
2021-03-25-16-27-29.zip

+1 seilogramp over 4 years ago in reply to Dennis Fenix 5 plus

I was able to repair the file using Fit File Repair Tool. There are multiple transitions. Perhaps accidental button presses, or was this intentional?

2021-03-25-16-27-29-fixed.fit

0 Dennis Fenix 5 plus over 4 years ago in reply to seilogramp

I have often multiple transitions during brick (combination of running and cycling) training. But, I had a moment where I started to run while my watch said im cycling. so, i pressed a couple of times, to set it on the right activity and as you can see, there were some really short small activities. Maybe, the watch has problems when activities are too short. I do not know of course, but in the past I had often 17 activities during one multisport activity, which had no problems.

Thanks anyway!

0 seilogramp over 4 years ago in reply to Dennis Fenix 5 plus

Dennis Fenix 5 plus said:
Thanks anyway!

Did you try to upload the fixed file? It should be acceptable by Garmin. Also, the transitions can be fixed based on what you tell me they should be.

0 Dennis Fenix 5 plus over 4 years ago in reply to seilogramp

Yes, I have put in the map on my watch and it is just finished syncing and it is already uploaded to Garmin Connect and indirectly to Strava. Thanks very much