Training Status no longer working after the latest 14.00 update

Hi,

Basically, I have two devices, an edge 1030 and the fenix 5 plus, with the fenix 5 plus I'm not receiving training load and training status updates when I perform training sessions on the edge 1030. The only variables that seem to transfer correctly are Vo2 Max and recovery hours. The training status shows no status and the only training load that is present is from the strength training sessions which is miniscule.

Physio True-Up is turned on properly in both devices and the edge 1030 is the only device that functions correctly with all metrics being proper.

Does anyone else experience such an issue with their fenix 5 plus when used in conjunction with a cycling computer? I have tried a few things, however none of these seem to have helped. If other people report no problems of this kind, then I will reset the watch to factory defaults and go through the setup routine from scratch which is a great hassle.

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0 xv1234 over 4 years ago

same problem for me since update on my fenix 5x plus, and edge 530, fenix shows nothing, edge 530 shows all but does not transfer to connect, so pretty poor really., but truth be told i think the data is useless anyway.

0 NirCohen over 4 years ago

Same here, i have open a thread and support ticket with the support team

0 Saad over 4 years ago

Oh, I missed this post, I have the same issue with my Fenix 5 plus and an Edge 530 bike computer, and posted about it. I had put it down to starting training again recently after a COVID related break. Never thought might be related to the software update. So yeah I have the same issue.

0 Saad over 4 years ago

I think we should file a bug with Garmin. Wonder if they'll entertain it since the watch is out of warranty now. Anyone know what's the proper place to file a bug report?

0 Dr Phil over 4 years ago in reply to Saad

Saad said:
I think we should file a bug with Garmin. Wonder if they'll entertain it since the watch is out of warranty now.

Of course you should contact Garmin Support. The issue is likely a software problem and one that can probably be rectified with a future update.

Google Garmin Support to find out how to contact them.

0 Saad over 4 years ago in reply to Dr Phil

I used their contact form to e-mail a bug report. Let's see what the response is.

0 NirCohen over 4 years ago

Opened support ticket, advise all to do the same, to make sure that it will be handled Attentively

0 NirCohen over 4 years ago

Opened support ticket for the matter, advising all to do the same as we want Garmin to handle it attentively

0 Saad over 4 years ago in reply to NirCohen

Garmin finally acknowledged my e-mailed bug report, the response says they have looked at my data in Garmin Connect and have acknowledged it doesn't look right, and have sent it on to their engineering team for "research". But it also says no projected time or anything for a fix. I guess have to wait and see what they find.

0 krazyeone over 4 years ago in reply to Saad

We know it, they know it, well, at least they found out now, maybe after another month they will also bother to fix it