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Unable to connect to server

Iron_Cinghi
over 4 years ago

Hi. i have this problem... with wifi sync and garmin express....

i can't update maps and download other updates (segments, workouts, datafield)

any problem solver?

thanks!

  • 0 over 4 years ago

    It all seems to work now.. You can check the status of Garmin services here: Garmin.com status

  • 0 over 4 years ago in reply to Iron_Cinghi

    Can you give a bit more info to troubleshoot this; do other things work (activity uploads, syncing settings)? Garmin express shows errors? When did it last work? Did you already try to reboot your device? Checked if the device storage is full?

  • Former Member
    0 Former Member over 4 years ago in reply to Data

    Maps update doesn't complete for me too, although I was able to download newer FW and some other maps during this run too.

    Map starts downloading then after some time it stops with the error:

    The update failed due to a server connection issue

    Express log:

    2020-12-01 17:05:54.2495 | 22 | I | 653c027a - Starting Download to C:\ProgramData\Garmin\CoreService\Downloads\Map\Map_Map.ActiveEU.2020.20\rmu\activeeu\2020_20\b8e5bb06-f1e8-4da8-8105-e5c10579ea05\img\006-d6184-09\rev_0a\D6184090A.img
    2020-12-01 17:05:55.6614 | 26 | I | 653c027a - Beginning download at byte index 0. (OK)
    2020-12-01 17:06:13.9078 | 22 | W | 653c027a - Download failed while awaiting httpStream.CopyToAsync()
    2020-12-01 17:06:13.9078 | 22 | E | RetryOnFault failed 1 times out of 1.
    System.ServiceModel.FaultException`1[Garmin.Omt.Service.Faults.ServiceFault]

    Express detailed log:

    2020-12-01 17:05:55.6614 | 26 | I | DownloadManager | 653c027a - Beginning download at byte index 0. (OK)
    2020-12-01 17:05:56.1773 | 40 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:05:56.6927 | 40 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:05:57.2054 | 40 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:05:57.7181 | 5 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:05:58.2186 | 11 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:05:58.7190 | 5 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:05:59.2187 | 32 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:05:59.7189 | 22 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:06:00.2191 | 24 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:06:00.7200 | 12 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:06:01.2343 | 5 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:06:01.7358 | 25 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:06:02.2363 | 24 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:06:02.7504 | 24 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:06:03.2508 | 40 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:06:03.7663 | 25 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:06:04.2666 | 32 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:06:04.7821 | 22 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:06:05.2956 | 32 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:06:05.7965 | 25 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:06:06.2970 | 24 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:06:06.7977 | 11 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:06:07.3127 | 11 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:06:07.8137 | 24 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:06:08.3290 | 5 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:06:08.8439 | 22 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:06:09.3448 | 12 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:06:09.8605 | 12 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:06:10.3610 | 24 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:06:10.8746 | 24 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:06:11.3746 | 25 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:06:11.8899 | 25 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:06:12.3902 | 40 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:06:12.8912 | 22 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:06:13.3920 | 5 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:06:13.9078 | 11 | T | OperationStatus | UpdateMapOperation_Map.ActiveEU.2020.20_3974288289 Reporting phase Downloading.
    2020-12-01 17:06:13.9078 | 22 | W | DownloadManager | 653c027a - Download failed while awaiting httpStream.CopyToAsync()
    2020-12-01 17:06:13.9078 | 22 | E | FileDownloader | RetryOnFault failed 1 times out of 1.
    System.ServiceModel.FaultException`1[Garmin.Omt.Service.Faults.ServiceFault]:

  • 0 over 4 years ago in reply to Data

    it's not a device's problem. if i check updates with garmin express without connecting the fenix 5x plus, the problem is the same of device's wifi: unaple to connect to server