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blank screen fenix 5 S

Shazzle
over 4 years ago

Was wearing my watch today and the screen stopped working, I thought maybe it had just lost charge but even after charging it is not working. it is connecting to the app and uploading data but won't connect to my laptop. I have turned it off and back on and stil nothing.

Any ideas on what might work?

  • 0 over 4 years ago

    You could try one of the following methods to reset the watch:


    Hard-reset or Factory-reset Garmin watch – Option 1

    • Use the menus: SETTINGS>SYSTEM>RESTORE DEFAULTS
    • Garmin watch is factory reset and ready to pair to Garmin Connect again.

    Hard-reset or Factory-reset Garmin watch – Option 2

    • Hold the power/Light key until the menu appears.
    • Choose power off.
    • Press and Hold lap/Back button.
    • Press the power/Light key
    • You will get the menu “Clean user data: Yes/No?” release LAP button.
    • Then choose yes to factory reset the Garmin watch
    • Garmin watch is hard reset and ready to pair to Garmin Connect again.

    Hard-reset or Factory-reset Garmin watch – Option 3

    • Hold the power/Light key until the menu appears.
    • Choose power off.
    • Press and release power button and the watch should enter the boot sequence
    • Press and hold the buttons the Start Button and the Back Button. once the Garmin logo appears
    • Beep 1: release START button
    • Beep 2: release BACK button
    • Garmin watch is hard reset and ready to pair to Garmin Connect again.
  • 0 over 4 years ago in reply to CMA-CPH

    Thanks for the reply and your help.

    Unfortunately I can't actually try those because the screen doesn't work, so I can't see the menu or garmin logo or any of that stuff. I got in touch with garmin though and they are organising a replacement for me so all good.

    Thanks again

  • 0 over 3 years ago in reply to Shazzle

    I am having the same issue. Did you get a solution? 

  • 0 over 3 years ago in reply to 7349505

    I had to arrange a replacement through Garmin support, I wasn't able to get mine to turn back on. My replacement has been going great.

  • 0 over 3 years ago in reply to Shazzle

    Thank you! Same thing with mine. Shipping out a replacement that I purchased at a discount.