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Garmin fenix 5s will not charge

When I connect to the usb cable it just shows a battery on the screen of the watch, it will not power on, cannot do a soft reset either. When I unplug screen goes blank. Not sure what to do next?

please help me!

0 AvoOhanian over 4 years ago

How long do you leave it plugged in when you get the battery on the screen? If it has depleted below about 5% it takes a few minutes before the watch boots up. Try leaving it plugged in for an hour or so and see what the charge indicator displays......

0 9064634 over 4 years ago in reply to AvoOhanian

I have now cleaned all the contacts, watch and lead and it just sits on the screen with the battery.

0 AvoOhanian over 4 years ago in reply to 9064634

Leave it plugged back in for a while. If possible, try using a dedicated USB power supply (I use my iPad charger). Regardless of what others on this forum say, you can’t damage the watch using a standard 5v USB charger. The watch will draw the appropriate current that it’s been designed to. In fact, the higher the wattage of the charger, the better.

0 9064634 over 4 years ago in reply to AvoOhanian

It has been on charge all day and still stuck on that screen, as soon as you remove power it goes blank. Not sure what else to try?

0 AvoOhanian over 4 years ago in reply to 9064634

It could be the cable itself...? Other than that I would have to say the battery logic module or battery itself has failed......

0 Narziss over 4 years ago

The same happened to me after 12.71 beta update. I disconnected the watch, turned it off for like 5 minutes, reconnected to power, and since then, it works again.

0 IrisOP over 4 years ago

For me turning off/on did not help. However, I was looking at the USB connection properties and switched from MTP file protocol to Garmin option and it seems to be doing better, at least on a computer. We will see.

0 Narziss over 4 years ago in reply to IrisOP

Sounds reasonable: I get the feeling that it is the Spotify sync that interferes with the charging software. I think that Garmin mode might not let the computer see the files on the watch, at least not in a transparent way. You might not be able to transfer music or other files from your computer to your watch in Garmin mode, but it's worth a try.

0 IrisOP over 4 years ago in reply to Narziss

I have huge issues about the charging and battery drain (up to 70% daily without activity), right now I am switching to 12.71 version and trying this Garmin mode, hoping something will help. If anyone have additional advice, please let me know :)

0 ct over 4 years ago

I have been experiencing the same exact issue for the past year. Garmin support sent me a cable to test, and same result. Used different power sources (laptops, wall units, etc.), cleaned connectors multiple ways (alcohol, tarnish remover, knife/ascaler). An additional symptom I've been having is that the battery superheats to the point I cant touch the watch. Garmin support has offered me a refurbished model as a replacement for $120. Not sure if its worth sticking with Garmin if this is just going to be a repetitive issue and money pit...