Half of the top map is missing

Hi, I've just realised I have an issue with my Fenix 5+..

It came with bundled Topo Europe maps.

Somehow I seem to have lost half of the map..I only see TopoActive Europe 2019.20, North East in my map list.

I'm sure I did, and should, also have access to the South West portion of the map.

I've tried "Reinstall Map" from within Garmin Express, this doesn't seem to help. I also just updated to 2019.20 from within Express, but again, only half the map is available to choose from.

Any ideas please?

Strangely, this seems also to have happened with another Garmin device, 66i for me.

Top Replies

benkayuk over 5 years ago +1 verified

Found a solution. Add device to Garmin Express on a Windows machine (or bootcamp) and "reinstall map" from there.

This immediately installed the full map (both North East and South West sections…

All Replies

0 Former Member over 5 years ago

Same issue here...

+1 benkayuk over 5 years ago

Found a solution. Add device to Garmin Express on a Windows machine (or bootcamp) and "reinstall map" from there.

This immediately installed the full map (both North East and South West sections) on my device, and I'm back to normal.

Seems a bug with the Garmin Express Mac version.

Further to above - just discovered that my Express Mac has not been installing updates...it seems the above may be fixed in v. 6.19.1.0 so make sure you're up to date.

0 benkayuk over 5 years ago in reply to Former Member

See solution below.

0 Dr Phil over 5 years ago in reply to benkayuk

Have you reported this to Garmin Support. If not please do so especially as you believe you have identified a problem with GE specific to MacOS.

0 benkayuk over 5 years ago in reply to Dr Phil

I believe it's actually fixed as of 6.19.1.0 there is a note in the changelog for that release that it fixes a bug "that removed wrong files from device during chart upload" or something along those lines.

What's strange is my version of GE 6.13.0.0 at the time was reporting it was up-to-date, I had to manually download a new version.