This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Volume controls on powerbeats pro no longer work 10.0

GS05 over 5 years ago

The volume controls dont work anymore for my bluetooth headphones. Since 10.0. Never had a problem before

Anyone else see this?

Top Replies

Garmin - Chris over 5 years ago in reply to Former Member +3 verified

Former Member

Our engineers are working with Apple to resolve the volume adjustment issue with their Powerbeats Pro. When this issue began, all Apple Powerbeats Pro were given a new software update by…
Garmin - Chris over 4 years ago in reply to Former Member +3 verified

The Powerbeats Pro volume rocker issue is expected to be resolved next month during July.

Thank you to everyone for your patience while our engineers have been working with Apple to get this issue resolved…
Garmin - Chris over 4 years ago in reply to JonVV +3 verified

Update 6/30/2020:

The Powerbeats Pro volume rocker being resolved is a 2-tier fix. The v12.00 software update just released late last week is 50% of the resolution. There will be another update still coming…

All Replies

0 Former Member over 4 years ago in reply to Garmin - Chris

HI Chris, just wondering if there is an update on the expected time for the fix please?

0 Pska over 4 years ago in reply to Garmin - Chris

We need this update : it’s about 800€ to have this combo!
please telo us some good news

0 SAHO over 4 years ago in reply to Pska

Garmin claims to have fixed this issue in the latest F6 beta (with positive feedback from users), so I guess the same fix will make its way to the F5 plus too eventually.

0 Former Member over 4 years ago in reply to SAHO

needs to be on other models too... i raised this issue on the Vivoactive 3 music which is what started this thread... would be good if @Garmin could give us all some feedback/an update

+1 Garmin - Chris over 4 years ago in reply to Former Member

The Powerbeats Pro volume rocker issue is expected to be resolved next month during July.

Thank you to everyone for your patience while our engineers have been working with Apple to get this issue resolved.

0 JonVV over 4 years ago in reply to Garmin - Chris

Fixed yet? I just returned my powerbeats. I'll buy them again once this is fixed. Thanks!

0 Former Member over 4 years ago in reply to Garmin - Chris

Will the solution correct the issue on all Garmin music watches, or only Fenix 5 Plus Series? Will the solution be in the form of a Garmin firmware update? If it is all models, can I expect that all models will see a firmware update in July that corrects this issue?

0 frogbmth over 4 years ago in reply to Garmin - Chris

Still not working with 12 installed

0 JonVV over 4 years ago in reply to Garmin - Chris

Hi, I also just installed version 12 on my Fenix 5S plus and it doesn't work with the Powerbeats pro.

+1 Garmin - Chris over 4 years ago in reply to JonVV

[deleted]