This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Volume controls on powerbeats pro no longer work 10.0

GS05 over 5 years ago

The volume controls dont work anymore for my bluetooth headphones. Since 10.0. Never had a problem before

Anyone else see this?

Top Replies

Garmin - Chris over 5 years ago in reply to Former Member +3 verified

Former Member

Our engineers are working with Apple to resolve the volume adjustment issue with their Powerbeats Pro. When this issue began, all Apple Powerbeats Pro were given a new software update by…
Garmin - Chris over 4 years ago in reply to Former Member +3 verified

The Powerbeats Pro volume rocker issue is expected to be resolved next month during July.

Thank you to everyone for your patience while our engineers have been working with Apple to get this issue resolved…
Garmin - Chris over 4 years ago in reply to JonVV +3 verified

Update 6/30/2020:

The Powerbeats Pro volume rocker being resolved is a 2-tier fix. The v12.00 software update just released late last week is 50% of the resolution. There will be another update still coming…

All Replies

0 GS05 over 5 years ago in reply to Former Member

its not liked it never worked. They break things on updates and just dont care anymore

0 Former Member over 5 years ago in reply to GS05

It is not acceptable.my vivo active was working fine with powerbeats pro then after a sw upgrade on the watch the issue come up on volume controls

0 Former Member over 5 years ago

It is not acceptable. my vivo active was working fine with powerbeats pro but after a sw upgrade on the watch the issue come up on volume controls. any news from Garmin??? im going to chase them on the media & social .. NOT ACCEPTABLE AT ALL!

+1 Garmin - Chris over 5 years ago in reply to Former Member

Former Member

Our engineers are working with Apple to resolve the volume adjustment issue with their Powerbeats Pro. When this issue began, all Apple Powerbeats Pro were given a new software update by Apple. After the update, "all" Garmin music capable watches started being reported for Powerbeats Pro no longer working with the volume adjustment on the Bluetooth headphones.

For now, the volume can still be changed through the watch itself.

0 Former Member over 5 years ago in reply to Garmin - Chris

Garmin Team, this is great news... Yes, the Apple firmware update bricked the volume controls on the physical headphones. And most of us already know Garmin does not support the Powerbeats Pro headphones. For us Garmin supporters who prefer the Powerbeats Pro headphones, please know that we are very thankful for your support and actions to remedy this issue and are hopeful for a quick update to fix this! Thank you.

0 Former Member over 5 years ago in reply to Garmin - Chris

That's good news. DO you have any idea of likely timeframes for a solution please?

0 Former Member over 5 years ago in reply to Garmin - Chris

Great news! Many thanks! I hope to see that very soon!

0 Former Member over 5 years ago in reply to Garmin - Chris

As someone else who has been experiencing this problem, I also think this is great news. I love love love my Garmin + Powerbeats Pro and recommend it to anyone who will listen to me but this is definitely a frustration at the moment so I'm holding off on my emphatic recommendations.

0 Former Member over 4 years ago in reply to Former Member

this issue is still not resolved!!! first time I buy garmin product ... and probably will be the last!! I make my best choice fully shared on social so they learn what means customer services.

0 Former Member over 4 years ago in reply to Garmin - Chris

Chris any news??? customers deserve an update given the fact we are talking about best of breed technology ..please escalate again this topic

txs