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Fenix 5 PLUS drops out of the activity after 9.00 firmware update

Former Member over 5 years ago

I have an issue after 9.00 firmware update while the watch drops out of the activity to a watch face at about 10 minute intervals. Pressing a start button returns the watch to the activity but the GPS and external ANT+ HR data is missing from the period where the watch was showing the face. The issue happens with all the activity types I have tried (run, bike, hike, walk).

Anyone seen something similar? What could be the cause?

Top Replies

Baz 8755 over 5 years ago +1

Have done 2 45 minute walks since update and all working as expected for me with no dropouts so far

All Replies

0 Former Member over 5 years ago

Same here..

0 Former Member over 5 years ago in reply to Former Member

I downgraded to 8.40 (it also resets all settings on a watch) and looks like it has fixed the issue. Will go for a run in few hours and report back

0 Former Member over 5 years ago in reply to Former Member

So went for a run and when starting the activity, discovered, that watch had updated to 9.00 again. Apparently forgot to disable auto-updates after downgrading to 8.40. Anyway, the run went well, no skips to watch face this time. It might be that resetting the watch could help in this situation.

0 rtperna over 5 years ago

Haven't seen this myself; done three runs, two shorties and one 25k on 9.0 and haven't had any issues. Hope the reset was all it needed!

0 Baz 8755 over 5 years ago

Have done 2 45 minute walks since update and all working as expected for me with no dropouts so far

0 DominicM over 5 years ago in reply to Baz 8755

I concur, 1 x ourdoor run, 2 x indoor workouts since 9.00 update, no issues whatsoever.

0 Former Member over 5 years ago

I had this issue with 8.40. I speculated that it had to do with my custom watchface. Strangely, the watchface shown during the workout was a built-in one... It also started with having activated auto-update for the ConnectIQ apps etc. in Garmin Connect Mobile (Device > General > Auto Update Apps). I deactivated that setting in GCM and ever since I haven't seen the issue come back. I think I fixed it this way.

0 Former Member over 5 years ago

I had this issue with 8.40 as well. I thought it was related to a custom ConnectIQ watchface or a widget autoupdating, so I turned off autoupdate.

Never had it since. Now I update the ConnectIQ stuff when I synchronize.

0 gianpaoloracca over 5 years ago

I had this issue this morning and I was really annoyed.
for the folks who solved it: its enough to disable the auto update feature for the watch faces and the widgets in the iq connect app?

thanks.

0 Former Member over 5 years ago in reply to gianpaoloracca

You can try but my solution was to downgrade to 8.40 and then upgrading to 9.00. I believe that just factory resetting the watch on 9.00 without downgrading might work as well but have not tried it.