Result:
After I gave another call to the "local headquarter" company and provided the proof of screen cut.
This morning, the "engineer" with terrible attitude last afternoon give me a call:
1. Admitted the missing part in their Privacy Statement, and it is different to what he told me last afternoon, different to what content on his hand;
2. Accpted my advice, will communicate internally and add note in the Login interface to remind user about the data stored.
3. Apologized for his attitude in the call last afternoon
Then the service center gives me a call in the morning:
1. Apologize on behalf of the respresentative accpted my call with horrible cold attitude last afternoon.
2. Offer a strap to replace the one on my hand right now, to ease the loose problem (the current strap is loosen, with gap of the roller, so always make noise like metal hits each other)
It's really tough journey, but at least, Garmin knows it and is on the way of making better.
Thanks for your reading.
----------Following is the plot and reason-----------
I am writing this and letting you know how frustrated Garmin after sales service has been doing.
I see it happened in China, but here is the forum Garmin, I want you and Garmin knows this.
The key issue is, Garmin has no where to remind user about data stored and cannot be synced between CHINA and ROW account. So, I lost my data.
Then in the subsequent calls, how terrible Garmin treats their customer:
The call support forwarded my question to a "engineer", in the phone, the engineer was in really terrible and horrible attitude, telling me that I, as a user, should read the rules in Privacy, stated: user registered in China, data only saved in China.
He also said in the login interface, there is remind that the data is saved in China only.
But he lies.
There is no such statement in Garmin Privacy, also no remind note in Login interface.
Now, when I call back again, the call center always tell me: the engineer is busy, I cannot forward your call.
When I say: can you leave a message to him, call me back when he is available.
The call center say again: the engineer is busy.
I said: do you mean you will not forward my call anymore?
She said: Our engineer is busy. I advise you send email to us.
I said: I've sent, I want to talk with him since it's he ask me to read the privacy.
She said: the engineer is busy....
So, Garmin China's service refuse to serve their customer now.
I understand you may not able to feel how I was treated in the call and their attitude.
But I am so upset, Garmin never want to admit their issue, only consider all problem is caused by user themselves.
Even lies to customer.
The problems starts by like this thread:
