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Garmin Fenix 5 Plus doesn't connect to any GPS

Former Member over 6 years ago

Dear Community, maybe you can help me out.

Out of a sudden, my F5P does not connect to any GPS satellite, independently of the Activity that I'm trying to use.

I've tried some of possible solutions that I've saw through this forum and over Reddit:

- Started an activity and waited for 20 minutes (one hour in fact) on a clear sky and open air

- Removed EPO.bin file, synched with Garmin Connect or Garmin Express, refresh the EPO file and try again

- Reinstall all the maps

- Full factory reset via the watch

And nothing solves the issue that is not connecting to any GPS (the GPS letters in any activity are always RED) and when i record an activity, of course, the maps are not embedded in the activity itself.

I also have a Vivoactive HR and I even tried to see if it was a problem with region, but no, the Vivoactive connected to a GPS and the F5P, no.

I've tried this with both firmwares, 7.60 and the 8.02 beta.

I'm trying to reach out to Garmin via Online Chat but obviously "all operators are busy" and i don't want to make a call to US as i currently live in Europe (only phone numbers available are in the US)

Anyone else have any magic idea on what i could do?

Thank you very much!

Pedro

0 sakis MT over 6 years ago

Galileo satellite system was down for a couple of days. It is working but still not fully operational I suppose. Change the GPS settings to GPS+GLONASS and check if this will resolve your issue.

0 Former Member over 6 years ago in reply to sakis MT

Thank you for the reply sakis MT, i've tried with all of them "GPS Only", "+GLONASS", "+GALILEO", "UltraTac" and nothing...

Any other suggestion?

0 sakis MT over 6 years ago in reply to Former Member

sorry but no... or at least no other than reaching Garmin support

0 yago77 over 6 years ago

Hola Pedro, prueba esto:

1_accede al reloj desde Android File Transfer

2_borra todos los archivos que te permita el reloj (mapas incluidos)

3_ restaura el reloj

4_conéctalo a Garmin Espress y vuelve a instalar los mapas y el resto de archivos.

Si esto no funciona tendrás que contactar con Garmin. Yo lo he hecho a través del correo electrónico (en mi caso [email protected]). suelen contestar en uno o dos días máximo.

Un saludo

0 yago77 over 6 years ago

Hola Pedro, prueba esto:

1_accede al reloj desde Android File Transfer

2_borra todos los archivos que te permita el reloj (mapas incluidos)

3_ restaura el reloj

4_conéctalo a Garmin Espress y vuelve a instalar los mapas y el resto de archivos

Si esto no te funciona tendrás que contactar con Garmin. Yo lo hago a través de correo electrónico y tardan entre uno y dos días en contestar.

Un saludo

0 Former Member over 6 years ago in reply to yago77

Muchisimas gracias Yago, me voy a intentar ahora mismo!

0 Former Member over 6 years ago in reply to Former Member

Yago, lo intenté pero continua la misma cosa!

O sea, sin conectar a ningun GPS.

-------------------

Even with deleting *everything* possible from the watch that Windows Explorer allowed me to do it, and restoring it, GPS is still not connecting...

If anyone has other tricks, please let me know!

0 RafaelMonge over 6 years ago in reply to yago77

Hola Pedro, prueba a instalar una beta, metiendo todos los ficheros como se indica. Tienes que hacerlo a través de android file

0 RobKenjiwhe over 6 years ago in reply to yago77

Please be so kind to communicate in English in this forum so others can benefit from your response as well

0 Former Member over 6 years ago in reply to RobKenjiwhe

No worries, it didn't work anyway.

Message from Yago was to delete everything possible from the watch that was allowed to be deleted by the File Manager.

Message from Rafael, He suggested for me to install a Beta version, which I've also already done and to no avail.

So, still the same and no progress whatsoever.

RobKenjiwhe> Any suggestions?

By the way, I've reached Garmin Support via email and all they did was to tell me to use a tool called "WebUploader" and again, it didn't do anything, just saying that it was already updated to the latest version.

Screenshots attached.

Thanks,

Pedro