Fenix 5 Plus Sapphire will not pair

It is with a heavy heart that I post - I am a very frustrated man right now. My near-new Fenix 5 Plus Sapphire will not, under *any* circumstances, pair or sync with my mobile device (Google Pixel 3 XL, latest non-beta firmware) over Bluetooth. Things I have tried thus far, attempting unsuccessfully to pair the phone after each:
* Powercycling both phone and watch
* Removing watch from Garmin Connect App
* Reinstalling Garmin Connect App on mobile device
* Soft reset of watch via menu on watch
* Hard reset of watch via menu on watch
* Factory reset of watch via watch button combination (Power off first etc)
* Trying to pair with different phone (Samsung S7 Edge)
* Upgrade to Beta firmware 7.51

I'm literally ready to throw this thing against a solid wall - I paid a lot for this device, and I have had endless trouble with it, around both battery life and pairing / sync issues. I had far fewer issues with my FR235 - I'm regretting the upgrade at this point.

Any and all help appreciated!

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0 Dr Phil over 5 years ago

Pairing with the phone might be a fault of the phone.

If you are having battery issues see the post from Garmin_Heath at the end of the battery thread.

0 Charles_Oppermann over 5 years ago

I'm having similar issues. Except that my D2 Delta PX (an aviation variant of the Fenix 5X+) was working fine with my Pixel 3 XL for several weeks until yesterday. Here's what I wrote in the Garmin Connect Mobile forum:

D2 Delta PX was working fine with my Google Pixel 3 XL for over a month. Last night (May 6) sometime after 6pm Pacific Time, it couldn't synch with Garmin Connect Mobile on the phone.

Problem continues this morning. Here are the various actions I've taken to resolve the problem:

Restarted the phone
Restarted the watch
Reinstalled Garmin Connect Mobile
Reset the watch, clearing User Data
Manually pair the watch via Bluetooth, then try to add the device in Garmin Connect Mobile.

After each step, I try to re-establish the connection with the watch, I get to the screen that says "Completing the setup", but after several minutes, it fails. I've retried a few times, with each time it fails.

I *am* able to manually pair the watch to my phone using Bluetooth, going through the process of providing the PIN number as shown on the watch. The watch can be used as a Smart Lock device, so the Bluetooth connection is active and working.

I *am* able to connect the watch to a Windows laptop and synch to Garmin Connect (thank God, as I'm a 97 day goal streak, and my previous streak is 99 days, and I really want to break it!).

I've also verified that the app has all the permissions set. I am able to log into Garmin Connect on the web.

Under Settings in Garmin Connect Mobile, I've selected "Device Sync Audit" and it tells me "No data available"

Also, App Diagnostics displays the version as 4.18, with Build Version Code as 4815.

Any ideas?

0 the0bserver over 5 years ago

I never did update this thread...

Turns out my issue was a hardware fault. The watch was replaced... The refurb they sent me had an issue with the down button not working. After some gentle persuasion Garmin sent me a new retail unit which has since worked as expected, other than GPS+GLONASS tracking being hopelessly innacurate. Solution there is to use standard GPS tracking I've since discovered.

At least I can pair my phone and headphones again!

0 Former Member over 5 years ago

i was try everything and nothing helps me. But I forgot to remove my watches from Paired devices in Bluetooth settings. After I Unpair my device and start pairing in Garmin Connect, issue with pairing was solved.

0 RachelMullen57 over 4 years ago in reply to Former Member

I have been trying EVERYTHING to solve this for me and this is what finally got it to work, thank you so much!!!!

0 slotwinski.fit over 4 years ago in reply to Former Member

thank you so much!