Two weeks ago I had an issue updating the maps for my new Fenix 5X Plus, contacted support and was told that Garmin Express wasn't compatible with a 4G wifi connection and so they couldn't help me. I have since upgraded my connection and have successfully downloaded the 2018.20 topoActive maps, however on install I am getting the error "There was an error installing the update."
Not only that, but the original maps that were on the device have now been replaced with the most basic map that only shows major roads and no contours. I now understand that a backup of all files on the watch would have been advisable before an update is carried out, something which I would have thought would automatically be done before an update by Garmin Express.
I have contacted support again and they offered me a refund. I told them that I bought the watch because I want to use it, not to get a refund. After 1.5hrs on the phone I have now lost all of my user settings/history after completing the requested factory reset.
I have now sent all files to Garmin Support minus map files in hope that they can sort something out - when is another question. I have never had an issue like this before and I have owned 3 other Garmin devices in the past 10 years. I use the watch for my business reviewing and writing up hiking trail guides in Australia, I need it sorted asap.
Garmin Express is now stuck in the install mode for this map and won't let me download it from scratch, much like the other maps already on the device - I have deleted the other maps files, and they re-download and re-install without an issue when I select Map Options -> Reinstall Map. I need to have this option for the 2018.20 A&NZ Map, or a download link for the file which support say is not possible.
