Garmin pay - please reset your device using delete wallet - Android 9 (pixel 3 xl)

Former Member over 6 years ago

Hi,

I was given a garmin fenix 5s plus for christmas, really like it so far. Did a great job on an MTB ride on Saturday for navigation and stats tracking.

I noticed garmin pay was available so setup an online account with Starling bank to take advantage of it.
Just received the card today and activated in... now trying to setup garmin pay.

I get taken through the process on the connect app, but then when I reach the point of finishing adding card details + contact details, it then pops up a message saying "please reset your device using delete wallet". I can't get past this point and it happens every time.

Not sure if deleting the wallet is working either...

Very frustrated with it now, so hoping there's a solution I'm not aware of.

Cheers,

G

0 seilogramp over 6 years ago

Some ">discussion on this here.">discussion on this here. Being android 9 with several issues currently with Garmin, that could be another problem to add to the pile. :rolleyes:. Let us know how it goes, as some of us will soon be upgrading to pie and/or getting new phones.

0 Former Member over 6 years ago

Quick update - trying it the next day and it worked. Ok I had to call the bank for the activation as no text message received.

Not sure if that is a Garmin fault/fix or something not turned on at the bank

0 muness over 6 years ago

The bank activation method is up to the bank not Garmin. When I added my Chase card I had text and email options, for PNC I could do it from the mobile app, and for US Bank I had to call in and they verified my personal info and then the amount of three recent transactions.