Major Sound issues w/ Foot Pod, HRM and Music (while detecting performance condition)

While FW5.10 seemed to fixed many of the sound drops with bluetooth headphones, I have been adding devices to my 5+ over the past week. I paired a HRM and went for a run to find my threshold and everything seemed to work OK. Today I added a Stryd FP to the mix and for the first part of the run it was choppy as heck while the music seem to stay playing at 1.5x speed. Once the watch gave my Performance Condition the music started to play normal with almost no drops in audio.

Has anyone else experienced this problem?
  • Former Member
    0 Former Member over 6 years ago
    Yes I too had the exact same experience with HRM-Tri and Stryd. My music had issues only after these devices were detected and connected. I’ve emailed the beta team with the repeatable process to recreate this and suggest you do the same.
  • I’m using the same setup: F5+ with HRM-Run, Stryd and JBL Reflect Mini. I did not use music from the watch before Spotify was launched, so I’ve only tested this with FW 5.10.

    The only issue I’ve experienced so far is that I struggle to reconnect the headphones if they’re already connected to my phone and/or have been connected to my phone since last time they were used with the watch. In other words; the watch seems unable to hijack the connection, but this might be a limitation in the headphones of course.
    I’ve noticed that once I open the music app and try connecting to headphones the watch will also connect to the HRM and Stryd even if no activity app is running.

    Once everything is connected I’ve never experienced any issues with playback quality, music dropouts, sensor dropouts etc.etc.
  • Same thing here with the 5x plus. Music is choppy. To me it sounds like a cpu-issue where the watch isn't able to process everything at once. After getting the performance indicator at around 5-7 minutes, there's no problem and the music playback is flawless.

    Fenix 5x plus, HRM4 and Jaybird X4.
  • Out of curiousity; What’s the difference to the Performance Condition monitoring before and after the 6 minute notification?
    My watch keeps recording PC throughout the whole run.
  • Only thing I can think of is the sample rate is much higher while it compiles the initial PC value. With all those sample points it must overload the CPU.
  • I got stuttering for the first time yesterday: waiting for GPS, started music before the activity. I was trying to listen to Spotify.

    On a hunch, I changed the music provider to My Music, then back to Spotify, at which point it played without issue.

    I wonder if it's a resources issue, and forcing the music to reload means it gets back resources it was forced to give up when starting the activity?
  • I have similar problems. I first discovered it while starting a run with Spotify playing and my Fenix 5+ connected to Stryd. I would get stuttering the first couple of minutes but then it was perfect for the rest of the run. Once I also got it directly after a run when I stopped the activity but continued listen to Spotify. In my case the stuttering ends long before I get my performance condition.

    Today I noticed a similar problem when I listened to Spotify on my Fenix and started weight training. Stuttering for a couple of minutes but then fine. In this case I did not have my Stryd connected.

    I forgot - I use Bose Soundsport Free
  • Former Member
    0 Former Member over 6 years ago
    I have similar problems. I first discovered it while starting a run with Spotify playing and my Fenix 5+ connected to Stryd. I would get stuttering the first couple of minutes but then it was perfect for the rest of the run. Once I also got it directly after a run when I stopped the activity but continued listen to Spotify. In my case the stuttering ends long before I get my performance condition.

    Today I noticed a similar problem when I listened to Spotify on my Fenix and started weight training. Stuttering for a couple of minutes but then fine. In this case I did not have my Stryd connected.

    I forgot - I use Bose Soundsport Free


    I have had the same issue and have been testing different scenarios for the Beta team. It would appear that this issue only occurs when I have my Bose Soundsport Free headphones connected. If I use a different set of headphones, even the Bose Soundsport headphones (wireless by wire between ears) the stuttering doesn't occur. This situation appears to be something to do with Soundsport Free versions, for me anyway!
  • I have had the same issue and have been testing different scenarios for the Beta team. It would appear that this issue only occurs when I have my Bose Soundsport Free headphones connected. If I use a different set of headphones, even the Bose Soundsport headphones (wireless by wire between ears) the stuttering doesn't occur. This situation appears to be something to do with Soundsport Free versions, for me anyway!


    Thanks for the update. I will try my old Soundsport next time (but i prefer to not have the cable)
  • Former Member
    0 Former Member over 6 years ago
    Thanks for the update. I will try my old Soundsport next time (but i prefer to not have the cable)


    Oh me too. I hope that with a firmware update on the Bose Soundsport Free and/or Fenix 5+ will fix the issue as I love the Soundsport frees.