Device not charging

Question

Since yesterday my Fenix 5X Plus won't charge. I've tried everything I can think of: soft reset, hard reset, cleaning the charging contacts, multiple charging cables, different USB ports on the same computer, multiple computers, different wall chargers... There's no way to make the battery percentage go up, even though the watch changes to the charging interface when plugged. When connected to either a USB port or a wall charger the "Charge status" on the test mode changes from "Off" to "Constl", but I don't really know what that means.

Anyone has any idea how to resolve the issue, other than sending the watch back to Garmin?

mhyten01 · Accepted Answer

[deleted]

Garmin - Chris · Answer

What works best ? (If your watch will not charge or power on.) 
 The reason the method given by " mhyten01 " above works so well, is the hard reset being done. (vs. a reset to defaults.) A hard reset is holding your top left button until your watch shuts off. When a watch is off and will not power on or charge, a hard reset will often fix the issue. 
 If the hard reset process below does not work, you should still try the full reset to defaults too. 
 Start with : 
 
 Clean the rear contacts on your watch first. 
 Ensure all 4 pins on your charging/data cable are straight and clean. 
 Try charging your watch again. 
 If available, test with another charging/data cable. 
 
 If no luck, then try the following : 
 
 With your watch off and unplugged, hold down your top left button for approximately 20-30 seconds. 
 
 If your watch did not power on, using the data/charging cable, plug your watch in and charge it using either a wall USB adapter or a PC that is powered on. 
 
 Due to the soft reset just performed, wait 10-15 seconds to see if your watch lights up and starts charging. 
 
 If the display lights up and you see your watch charging, odds are now in your favor. Your watch should charge and power on again. 
 If your display did not light up and there remains no response to being charged : 
 
 While still plugged in to charge, hold down your top left button again for approximately 20-30 seconds. 
 If your watch lights up and starts to charge, you will most likely be back in business with a working watch.

Device not charging

Top Replies

All Replies