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Device not charging

Former Member over 6 years ago

Since yesterday my Fenix 5X Plus won't charge. I've tried everything I can think of: soft reset, hard reset, cleaning the charging contacts, multiple charging cables, different USB ports on the same computer, multiple computers, different wall chargers... There's no way to make the battery percentage go up, even though the watch changes to the charging interface when plugged. When connected to either a USB port or a wall charger the "Charge status" on the test mode changes from "Off" to "Constl", but I don't really know what that means.

Anyone has any idea how to resolve the issue, other than sending the watch back to Garmin?

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0 FrankC over 4 years ago in reply to mhyten01

Thanks for this - you saved me!

0 4002845 over 4 years ago in reply to mhyten01

Thank you so much!! It worked on mine too!! I was about to contact Garmin and send it to repair and took my old spare smart watch out already.

0 ronand over 4 years ago

For those with charging problems caused by corrosion of the pins there is a rubber dust cover available that should solve the problem. I got one on Aliexpress for a few cents.

0 miguelvdr over 4 years ago in reply to mhyten01

Thanks! It worked.

0 jaibarocketmail.com over 4 years ago in reply to mhyten01

Works! Thanks.

0 Andresfsierra over 4 years ago in reply to mhyten01

Awesome thank you so much, this fix the problem. I thought I was gonna have to buy another garmin

0 Maliwauki over 4 years ago in reply to Former Member

Excellent recommendation. It worked great. Thank you

0 7921735 over 4 years ago in reply to mhyten01

it worked! thanks!!

0 Martin_Bennett_CH over 4 years ago in reply to mhyten01

After trying everything, cleaning the contacts, pushing a combination of buttons, I used your description and voilà, it now works. Thank you for the help.

0 sducati over 4 years ago in reply to Martin_Bennett_CH

I think it depends on the aggressiveness of the sweat that corrodes the contacts. In my case, at each charge I have to rub the contacts with a cotton cloth strongly