Watch goes off after Deezer sync (fw 5.0)

Former Member
Former Member
Had the watch charging and syncing a playlist with Deezer, unplugged the watch and it goes off, had to soft reset to turn on again.

Reproduced 2 times.
  • Hi txepe,

    Thanks for your report. Can you tell me if I am interpreting this right: your watch powered down when you unplugged it, but it did not power back on until you held the power button, correct?

    Please navigate to Menu - Settings - About - then repeatedly press the light button until a menu pops up. Select the option for "Save RAM Region." It may take up to 30 seconds for this to process. After that, if you plug your watch in to the computer and open the Garmin folder, then the Debug folder, there should be files saved in here that will explain to us why your watch crashed. We would appreciate if you could send all of those files to us at [email][email protected][/email]. You can make the subject "Deezer crash - forums."

    In your email could you also answer the following questions for us:
    - How long has it been since your last sync with Deezer?
    - Approximately how many songs/playlists were you trying to sync?

    Thanks,
    Mel
    Garmin Outdoor Software Quality