GARMIN stop deleting this post, and fix the issue

The list of affected garmin devices and phones as per garm in usa suport chat today... bluetooth 5.0 issue and hrm run/ tri

Watches:
D2Delta
Forerunner 645Music
Fenix5+ Family
Vivoactive3 Music

Known Phones
Apple
iphone8
iphone8+
iphoneX
Google
Pixel 2
Pixel 2XL
LG
G7 ThinQ
V35 ThinQ
V30
V30+
V30+ JOJO
V30 ThinQ
Asus
Zenfone 5Z
Zenfone 4 Pro
Zenfone 5 ZE620KL
Samsung
Galaxy S8
Galaxy S9+
Galaxy A8 Star (A9 Star)
Galaxy A8 Plus 2018
Galaxy S9
Galaxy Note 9
OnePlus
One Plus 6
One Plus 5T
HMD Global
Nokia X6
Nokia 7Plus
Nokia 6.1
Nokia 8
Nokia 8 Sirocco
HCT
HTC U11 Plus
Motorola
Moto G6 Plus
Moto X4
Moto Z3 Play
Oppo
R15 Pro
Find X
Sony
XZ1 compact
XZ1
Xperia XZ Premium
Xperia XZ2 Premium
Vivo
NEX A
NEX S
Xiamoi
Mi A2 (Mi 6X)
Mi Mix 2
Mi Mix 2S
Black Shark

0 Lefty175 over 6 years ago

So, given that you got this out of a Garmin rep and your new watch (other thread) is having this same issue, which they claimed on my return is not universal, do we have any more information as to a future resolution to this problem?

0 fin.pimlico over 6 years ago

Not that i am aware of. Clearly they cant change the hardware of devices out in the field, a bluetooth firmware chip update is high risk and could possibly brick a watch if fails (not the same as a beta bluetooth update), they cant update the customers phone hardware or software bar connect, BUT IMHO what they could do is downgrade the garmin fenix 5 plus bluetooth from 5.0 to only work in 4.2 mode. Its a comprimise but as bluetooth 5.0 devices are backward compatible, that way they resolve the issue... maybe we should all take bets on the solution :)

0 fin.pimlico over 6 years ago

HRM-RUN Running dynamics, issue resolved.:cool::cool::cool::cool:

0 fin.pimlico over 6 years ago

whatever, now if the escalations team who told me they fixed this this morning pay for my wasted money on replacement HRM-RUN ill be happy.