I bought a Fenix 5s last October, in April battery life was 5 hrs with 25% residual, against the 14 hours declared.
I have had so far 2 rounds of replacement with regurbished items on unknown origin which lasted even less.
First they sent me a 'refurbished' item to replace mine, so I got a used device that they got back presumably because it was faulty itself in the first place.
This one had battery life = 7.15 with 10% residual. I was expecting my device repaired but this is not what I got.
After lengthy discussion, I was promised I would be sent a new inboxed device.
I was returned another un-boxed watch instead (maybe the refurbished item that I returned, maybe my original device? another refurbished item? Who knows), with a sheet of paper that said the item was tested an no issue was found with it.
I have spent hours with Garmin UK, they refuse to do anything else than me resending the item back (round 4) and them checking it and evaluating whether the item is ffaulty or not. As if this did not happen twice already. Endless discussions to ascertain whether I am a competent user, whether I use bluetooth, apps, music, alll of that - answer was no but they still made me go through endless checklists - and this with at least 5 advisors. Going nowhere.
I am considering going to the ombudsman to get the issue redressed.
Does anyone have suggestions around how to get Garmin to agree to give me something that works?
