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Loosing GPS Track writing during Activity

Hi, just had already 3 times a weird problem with Fenix 5x plus when using the RunScribe Pro Connect IQ Data-field.

Guess this is an error from the Garmin Firmware

When i run with the Garmin (GPS and Glonass enabled) did my Fenix loose the GPS Signal or not writing the track correctly when the RunScribe Data-field is on.
Pretty strange. after turning Back to the "Normal" Data-filed the GPS is writhing the Tracks after wile normal again on the Garmin File on my Fenix 5x Plus Watch.
Seem for me pretty strange, then the Altitude and Distance is still showing correctly in the end, also the speed, only the track is not written in the Garmin File ?!?

As Example:
1.
https://www.strava.com/activities/1686843668
(did 4 Laps, tre counterclock, one clockwise... - showing only 2 laps)

2.
https://www.strava.com/activities/1676121716
afer "Weissenstein" does it only showing a straight line until the end of könizbergwald" alt-ought i was following the official street and forest tracks)

Any Idea what this could be ?
Garmin Firmware, or IQ Datafield problem or something else?

It happened also once on a Multi Sport (Triathlon) Tracking...
Had GPS Track writing on Swim, loost it on bike (but distance and altitude have been bine, had it again on run...

Any suggestion how to fix this or a Fix?

0 Mel_ODQA over 7 years ago

Hi ralphcastelberg

Could you send us an email at [email][email protected][/email]? We would like to see the activity files from these activities before they were sent to Strava. If you plug your watch in to the computer, then open the Activities folder, the files will be organized by date. If you have trouble with accessing the files, we can also use the Garmin Connect links to the activities.

Thanks,
Mel
Garmin Outdoor Software Quality Team

0 ralphcastelberg over 7 years ago

Mel_Odsweng will do that 2night and sending you 3 files.
the 2 i posted with strava and the 2th one from Ironman France in Nice where the trackmsp of the Cycling Part is missing completely (but not the distance and altitude of that part)
firmware of all 3files was the official released ones which comes with the 5xplus...