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Sleep stats lost

Former Member over 7 years ago

Hello to all,

I'm a new owner of the 5x+, and noticed in that the garmin app hat the sleep stats bar greyed out, althoug I was wearing the watch. The rest of the info seemed to pass through.

Can somebody prompt me to the possible setting issue that could have caused this?

Thanks

Andy

0 Former Member over 7 years ago

Ok, so I come back with a partial answer to myself,:) just in case smbd else experiences this. Found it on a 5x thread...
It seems to be a soft/server bug, in the Connect app, when one edits and saves, stats appear. Unfortunately the advanced diagnosis is not availabe. Anybody managed to get the new sensor used during sleep time?

0 jim_m_58 over 7 years ago

I know when I ran into the message on GCM that it didn't have the advanced data (with an f5), when I tapped on "Learn more" in the message, it said that for the advanced sleep data, it needed to be the primary tracker for that account. It wasn't, but I switched it to be the primary, and I got the data the next day.

0 Former Member over 7 years ago

Yes, I saw the message, and I remember the watch being already set to primary. Not sure I had it on 2 hours before, as the say it's also needed.

Shall try again tonight. Thanks