Cannot get Strava live segments to work

Quite possibly me being stupid. Just bought my first ever Garmin, a Fenix 5 plus

When I approach a segment I have starred nothing happens either before, during or after

I have Strava premium, I have ‘starred’ about 15 segments on strava. On the iPhone Garmin Connect app under ‘segments’ it says I’m connected to Strava

On the watch when I start an activity for ‘run’ and go into ‘run settings’ on the watch the ‘segment alerts’ is ‘on’

If I go to ‘training’ and then ‘strava live segments’ I can see all my starred strava segments

Have tried restoring defaults on watch and reinstalling Garmin Connect app on the phone

Over last 4 days I’ve tried 5 or 6 segments I have favourited. Good gps each time

I’ve seen the video where you’re supposed to get alerts saying you’re approaching a segment and the details through it. I don’t see any of that at all. Just nothing for segments

Any ideas?!

0 Crispin_Ellisdon over 6 years ago

The segments are uploading fine to my 5+, but the Segments always seem to be queued for updates when I connect the 5+ via usb cable to Garmin Express, despite being connected to Garmin Connect Mobile 24/7 otherwise. So I’m wondering if the segments only get pushed to the device when syncing using Garmin Express (and perhaps Wi-Fi). Easy way to check if the segments are getting accross is to go Start Button>Run or Bike app>Options>Training>Strava Live Segments and you should see any segments listed there (along with an “Auto Effort” On/Off setting, which I’m not sure what it does). So maybe see if you get Segments after a Garmin Express sync.

0 Nige4c over 6 years ago

The segments are uploading fine to my 5+, but the Segments always seem to be queued for updates when I connect the 5+ via usb cable to Garmin Express, despite being connected to Garmin Connect Mobile 24/7 otherwise. So I’m wondering if the segments only get pushed to the device when syncing using Garmin Express (and perhaps Wi-Fi). Easy way to check if the segments are getting accross is to go Start Button>Run or Bike app>Options>Training>Strava Live Segments and you should see any segments listed there (along with an “Auto Effort” On/Off setting, which I’m not sure what it does). So maybe see if you get Segments after a Garmin Express sync.

They’re working now. Did what you suggested (hadn’t previously used the cable, had done from the mobile app)

also removed all segments from strave, synced, added them again

of sure which one fixed it so thanks for your help!

0 Former Member over 4 years ago in reply to Nige4c

Do the Segments work while training or only during "free" runs?

0 Crispin_Ellisdon over 4 years ago in reply to Former Member

They should be suppressed when executing a Workout from Connect or when navigating a course (I can see the features would interfere with each other if they ran concurrently; particularly navigating a course, as the live segments essentially work by running the course navigation code over the segment).

Also worth being aware of this recent development https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/fenix-6-series/227009/downhill-strava-live-running-segments-aren-t-synchronizing

0 DerDembo over 4 years ago in reply to Crispin_Ellisdon

They do indeed pop up during a workout (week, they do for me at least). However, to get Strava segments during navigation, the course needs to created by the Strava Route Builder.