• State Not Answered
  • Replies 22 replies
  • Subscribers 2 subscribers
  • Views 7626 views
  • Users 0 members are here
Options
Related

[Fenix 5 Plus] Inconsistent "Ask for passcode" behaviour of the Wallet

sherluss
over 7 years ago
The behaviour of the wallet is not consistent.

Expected behaviour:
If I enter the correct wallet passcode I should not be asked for the passcode again for 24h provided the watch is worn, no matter if I perform a contactless transaction or not.

Actual behaviour:
I am asked for the passcode again when opening the wallet if I had entered the wallet, entered the passcode and quit it by pressing "back" key without performing a transaction

Steps to reproduce:
1. Start wallet
2. Enter the correct passcode
3. Exit with "back" key

If the transaction times out or I the wallet via "Controls Menu" I don't need to enter the passcode again within 24hours.

Note: The watch is being worn at all times, I can reproduce the issue each time.

  • 0 over 6 years ago
    Once you enter the code, you shouldn't need to do it again for a day unless you take off the watch. So I'll enter the code before I head out, hit back to get to the watch face, and then just open the wallet when I'm at the payment terminal (long press light and press start, as wallet will be the current control)
  • 0 over 6 years ago
    Once you enter the code, you shouldn't need to do it again for a day unless you take off the watch


    Well, the deviation from that behaviour was what started this thread...
  • 0 over 6 years ago
    I wrote to the beta test team a few weeks ago as I experienced the problem described in the first post above. Haven't heard anything from them.

    In my mail, I also proposed some improvements to make it more functional:
    • Make a Pause function in Garmin pay, so you can enter the pass code, set Garmin Pay on pause and then unpause when you reach the cashier.
    • Change the Wallet icon in controls when a pass code is needed, so you will know already before selecting Wallet if you will need to use a pass code.
    • Make it possible to use a hotkey for opening Wallet.


    Garmin Customer Service is the WORST. No customer dissatisfaction management at all for a supposed-to-be PREMIUM product.

    I've just contacted my bank with complains regarding Garmin Pay since I bet they paid thousands of $ for the integration of a non-usable product.
    I recommend you guys do the same.
  • 0 over 6 years ago
    Well, the deviation from that behaviour was what started this thread...


    Do you have Activity Tracking "on" for the watch? A friend didn't and he had to keep re-entering his code. Enabling it fixed it.. I guess it wasn't detecting the watch was being worn.
  • 0 over 6 years ago
    Do you have Activity Tracking "on" for the watch? A friend didn't and he had to keep re-entering his code. Enabling it fixed it.. I guess it wasn't detecting the watch was being worn.


    Yes, I do. As others have experienced, there is no clear pattern to when the pass code will be necessary, and when it will not.

    In any case, even if there is a clear pattern, I would still have trouble remembering if I for some reason had removed the watch during the day. So under all circumstances, it would be beneficial to have a more streamlined functionality for those instances where you aren't sure if the watch is going to ask for a pass code.
  • 0 over 6 years ago
    Reviving this thread. As of today my f5+ wallet (debit card) asks for a pin with each payment. Today I did 5 payments in about an hour, clearly not taking the watch off on between and bingo. Anybody else noticing this? I've been on beta 6.51 since I got it, some 10 days ago. This is the first time this is happening. Extremely annoying!
  • 0 over 6 years ago
    Missed this thread last time.

    The pin is hit and miss for me as well. I have activity tracking on, but sometimes it asks for my pin later in the day after already using it, sometimes not. I am on 6.00.
  • 0 over 6 years ago
    4th payment today and suddenly no pin was required. Really strange behavior...
  • 0 over 6 years ago

    A year has passed, nothing has changed, the issue still occurs all the time for me.

    Garmin, are you going to fix it?