Hello,
I turned my watch off and on again. When I turned it back on the HR sensor green lights didn't turn back on. I've check to see if the HR sensor had turned off but it is still set to auto. Iv'e turned the watch on and off again since but still no return of the sensor.
Any help for a resolution would be great!
Thanks
I am sorry you have the issue. There are additional troubleshooting steps you can try.
Please try the following:
- Hard Reset: Hold down your top left power button until your watch shuts off then let go of the button.
After your watch is on again, go into your Sensors & Accessories > Wrist Heart Rate menu and toggle it off then back on again and test to see if the sensor is working again. If the issue continues, proceed to the full reset to defaults.
- Reset to defaults:
If you continue to have the issue, please reach out to Outdoor Product Support in your region.
