I am sorry you have the issue.

Please try the following:

- Delete the Connect Mobile APP off your smartphone.

- Remove your watch from your phone's Settings > Bluetooth.

- Reset your watch through the System > Reset menu back to defaults.

- Download the Connect APP again from your iOS APP or Google Play store.

- Bluetooth pair your watch directly through the Connect Mobile APP during the setup process after resetting it.

If you continue to have an issue, please reach out to Outdoor Product Support in your region.