When syncing run to Garmin Connect, the device is not shown on main activity page.
Normally, at the bottom of the page, the device (and even heart rate strap) would be shown for the activity.
Anyone knows why?
When syncing run to Garmin Connect, the device is not shown on main activity page.
Normally, at the bottom of the page, the device (and even heart rate strap) would be shown for the activity.
Anyone knows why?
It's possible that Garmin hasn't added new devices yet to Garmin Connect. Can you zip the fit file and attach it here so we might be able to see what is wrong?
There's certainly device model info in the fit file. Both for the Enduro and your HRM-Pro ANT+ heart rate strap.
I would report the issue to Garmin Support or just wait for Garmin Connect to know about…
Is it the same for both Connect mobile phone app and Connect web?
It's possible that Garmin hasn't added new devices yet to Garmin Connect. Can you zip the fit file and attach it here so we might be able to see what is wrong?
here it is. thanks, @seilogramp
There's certainly device model info in the fit file. Both for the Enduro and your HRM-Pro ANT+ heart rate strap.
I would report the issue to Garmin Support or just wait for Garmin Connect to know about the Enduro. Do all of your Enduro activities have the same problem?
Thanks - yes, it goes for all activities.
Using Fit File Repair Tool, I am seeing device info in the FIT file.
omello - thank you for taking the time to create this thread and bringing our attention to what you are seeing in Garmin Connect web. I am reaching out to you through Private Message to gather more information that I will send to our Garmin Connect engineers. Thank you!
Interesting... Went back to Connect (mobile) and the watch is now being shown next to HRM-Pro heart rate strap.