Different location showed on web platform vs iOS app platform

Hi, I am coming to seek for help.

Does anyone have (discovered) same issue like me as below.

I have same dive detail on entry and exit location GPS info which I found different on map from web platform compare with iOS apps platform.

You can find entry and exit GPS info same from both platform but has different location on map.

I have sent such issue to Garmin Hong Kong, US as well as Taiwan but no one can answer. They only ask me to give right to them to access my account. I did sent fit files which are sufficient to analysis (I belief so).

Please note that not only one dive, it came out from all my dive log recorded from Garmin MK1.

Please help to check your dive data if I am the only one have such problem.

Thanks.

Top Replies

divejy over 3 years ago in reply to atj777 +1

Thanks and Garmin Taiwan is going to look into the matter.

All Replies

0 atj777 over 3 years ago

I've done around 300 dives with my Mk1 and have never seen that problem. My entry and exit points always show the same with Connect Mobile, Garmin Dive, and Garmin Connect Web. Even if I copy and paste the coordinates I get the same results.

What is interesting is that it appears to be your screenshots of Garmin Dive that are incorrect. If I manually plug the coordinates into Google Maps (and even Apple Maps) it shows the same location as your screen shot of the web platform.

Garmin Dive on iOS uses Apple Maps so perhaps that is where the problem is but I can't reproduce it on my device.

0 divejy over 3 years ago in reply to atj777

Thanks and Garmin Taiwan is going to look into the matter.