Garmin service slow

Hexa1962 over 3 years ago

After four weeks waiting for my Descent MK1 to be replaced by a refurbished one, I‘d like to ask this forum if someone knows why it takes so long. Is it the Pandemic, is it Brexit?

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Garmin - Chris over 3 years ago in reply to trux +2 verified

Hexa1962

I am sorry your Descent MK1 warranty exchange is taking abnormally long. I checked your countries Descent MK1 warehouse stock and only 1 of 3 models show available. If you have 1 of those 2 models…
Hexa1962 over 3 years ago in reply to Garmin - Chris +2

After 5 weeks, the refurbished descent mk1 arrived back home and I‘m really happy. Inbetween, after calling Garmin Service Germany, I was phoned back by leading staff, trying to explain the difficulties…
Hexa1962 over 3 years ago in reply to Garmin - Chris +1

Well, that's what I did, but more than what you mentioned regarding shortage of items is not given. No estimate about possible timeline or what the problem is, else than that the ship is floating between…

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0 trux over 3 years ago

Hexa1962 said:
Is it the Pandemic, is it Brexit?

You forgot to mention Meghan and Harry

0 Hexa1962 over 3 years ago

Yeah, not bad. Trump too? But seriously, I wondered what take so long to replace as advertised my watch within 2 weeks.

0 trux over 3 years ago in reply to Hexa1962

Why don't you call them? I am afraid we cannot help you much.

+1 Garmin - Chris over 3 years ago in reply to trux

Hexa1962

I am sorry your Descent MK1 warranty exchange is taking abnormally long. I checked your countries Descent MK1 warehouse stock and only 1 of 3 models show available. If you have 1 of those 2 models not showing available, your delay is likely waiting for the new shipment to arrive to the warehouse first.

Please call your country's Garmin Outdoor Product Support and inquire further so we can provide you an accurate timeline or find another solution if available.

0 Hexa1962 over 3 years ago in reply to Garmin - Chris

Well, that's what I did, but more than what you mentioned regarding shortage of items is not given. No estimate about possible timeline or what the problem is, else than that the ship is floating between Taiwan and Europe should be possible, I reckon.

0 Hexa1962 over 3 years ago in reply to Garmin - Chris

After 5 weeks, the refurbished descent mk1 arrived back home and I‘m really happy. Inbetween, after calling Garmin Service Germany, I was phoned back by leading staff, trying to explain the difficulties, caused by the pandemic, but also political reasons. I really appreciated this! Thanks to Garmin for the effort!