Down Button died and sttuck in Dignostic Screen

When I'm back from my second dive, I realized that the left "down" button stopped to work, I tried to restart it, and when it was turned on, opened in diagnostic screen. As I saw in some forums, it maybe a CHRONIC PROBLEM, I contact Internation Garmin Support, and they couldn't do anything and instructed to contact the dealer in Brazil, for my surprise, they didn't check my watch and said to repair it, will coast U$985,00, almost the price of one new.

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Garmin - Chris over 3 years ago +1 verified

I am really sorry your Descent MK1 has a hardware failure. The costs for Brazil are outside of our control due to the very strict regulations and high customs fees and taxes. My sincere apologies there…

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+1 Garmin - Chris over 3 years ago

I am really sorry your Descent MK1 has a hardware failure. The costs for Brazil are outside of our control due to the very strict regulations and high customs fees and taxes. My sincere apologies there is not another solution.

0 Fernando C. over 3 years ago

Tks for answering, recently I also had a hardware failure on the new gfc 600 autopilot on the airplane that I fly, I can only stop buying Garmin products, as they are not reliable the way I would like.

0 Fernando C. over 2 years ago in reply to Garmin - Chris

There is some place in Miami that I could take my watch to reppair?

0 Garmin - Chris over 2 years ago in reply to Fernando C.

Even though we do have a Garmin retail store in Miami, your watch would still need to be exchanged through our North America Headquarters in Kansas if you are exchanging your watch directly with us in the United States.

If you are arranging your exchange through the USA, please reach out to our Outdoor Product Support to arrange it.

0 7658763 over 1 year ago

Hi, I am exactly in the same situation. Is there any way to get it recovered? (location: Spain)