MK1 not functional

Former Member
Former Member

we are reporting many and more times about the nonfunctional diving computer watch descent MK1 ,
many times we had sent a messages to get your kind support as big company as Garmin but no any kind of care to your customers , we had reported before about a failed diving mode to run when we were navigating to a dive point for both me and a buddy , the depth altitude was not detected as fact it only read the depth from down 19 meter as 0 meter that time ,
and that is not only the issues we had faced , the heart rate sensor broadcasting not stable in its read , it read for a while then nothing then read back , even now the heart rate widget not show and data for the previous 4 hours ,some times it is writing measuring but nothing after , also nowadays the backlight not working as its a programmed , the setting say to run 8 seconds but it does not , some time it work for 2 seconds and else more then stop at all , from time to time not working at all even by the left top light button , all of those issues we are facing from a diving computer watch costed us 1000$ and you still do not care , when will you give us ant considerations ?

  • Former Member
    0 Former Member over 4 years ago

    by the way that was not all the issues we are still facing , the battery is draining after three days  only ,  sometimes the watch not turn on at all , need a combinations buttons to start back the screen. to be noted i had many times restore factory settings and tissues and soft rest but nothing gonna be effective as same your customer support team , no reply at all since the first complain 6 months ago almost 

    it is a big shame on a big company and expensive products like you 

  • Why not calling the Support directly? You could also apply the warranty at the dealer wher you got the watch, to get a replacement. This is a user forum, so if you have a defectuous device and need a replacement, you need to speak to Garmin directly - other users cannot help you much with this kind of issues.

  • Former Member
    0 Former Member over 4 years ago in reply to trux

    i had sent them many mails but no any kind of reply 

  • Call them. Or apply your warranty directly at the dealer

  • If you are serious about getting problems resolved pick up the phone and call them!

  • Former Member
    0 Former Member over 4 years ago in reply to atj777

    To be aware , I had contacted them since that time , but we still dealing on the option of solving the issue, I am sad to say garmin is dealing and giving us option as a small company working down of stairs . 

  • While Garmin's general level of support (for minor issues) is poor, I have found them to be outstanding with solving major issues.

    Around Christmas 2018, the top-right button on my Mk1 stopped working.  So while basic functions of the device worked, I could not start any activities or change any settings.  I called support and I had a brand new Mk1 as a replacement within a week (which worked out to be 3 business days due to public holidays and weekend).

    I have heard similar stories from people whose Mk1s needed replacing.

    I am surprised they did not offer you a replacement immediately.