Device not charging

Dear Gamin community,

I just stumbled upon the following issue. I was using my watch as normal and after normal use and discharge the watch turned off, when I go home to put it back to charge the device seems completely dead. No screen loading when plugged, no battery charging indication, no response when pressing any of the buttons just completely dead.

I had tried the following actions to no avail:

- Cleaned the connectors on the device and charging dock using rubbing alcohol and a cotton swab.

- Tried different charging sources (computer, wall socket, portable charger).

- Used a different cable.

I had followed Garmin recommended steps on the following video:

https://youtu.be/MDTW-mAZurk

Also found this thread (bellow) on the Fenix 5X and tried the suggestions proposed in it and nothing:

https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/fenix-5-plus-series/151984/device-not-charging

Any suggestions from anyone who might had experienced this in the past?

I had already sent an email to Garmin and received confirmation of email but still haven't received a case number.

Cheers everyone!

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0 6778209 over 2 years ago in reply to TimMWalker

Just follow the instructions and it will work. I've had to do it 3 times now.

0 5026403 over 2 years ago in reply to a.calvanese

wow! after reading your quick fix it actually helped and fixed the problem!

0 9913225 over 2 years ago in reply to a.calvanese

Just wanted to say that I’ve run into the same issue 2 years after this post and the solution worked for me as well (I’m using the garmin descent). Cheers!!

0 JaHui over 2 years ago in reply to a.calvanese

My hero. Its a phenomenal watch/computer. This watch has really stood up to any challenges, except this software/power issue. Much appreciation for the tip.

0 2861145 over 2 years ago in reply to a.calvanese

I had the same issue and was about to send my decent in and found this, gave it a try and boom.

Thank you for this, it worked a treat.

Much appreciated for posting

0 bhflipper over 2 years ago in reply to a.calvanese

Thanks !!!!

0 9500831 over 2 years ago in reply to a.calvanese

Wow, it actually worked. Yayy

0 2979921 over 1 year ago in reply to a.calvanese

Thank you, your post saved my dive! I had the exact same issue and SOLVED!

0 Phi Le over 1 year ago

hi bro! dunno u still here or not but my watch forerunner 255 music got the same problem. Specifically i can't update software version to the newest version, it's just got ver 8.06 and i can't download anything from Connect IQ (it require the newest software version). Then i joined beta program and downloaded version 15.19, then install that from my watch. When my watch "restarting" suddenly shutdown !!! can't turn on when i press and hold power button over 30s, plug in cable to laptop wasn't turn on. almost dead

0 6172355 over 1 year ago

I too just ran into this issue on my decent mk2i. I tried everything I found here and none of it worked. After talking to support I'm now able to get my watch on and charging. I know get to the steps.

While unplug and what appeared to be completely dead watch.

Hold down the light button for 60sec, (apparently mine wanted to be recorded to prove me wrong so maybe record your too?)

Plug in, I didn't get any indication it was charging till it got to 10%

From there I was able to open my connect app and sync.