Stuck in diagnostics menu

Following an easy 42 minute dive yesterday my mk1's down button stopped working, I tried to restart the watch but instead of starting as normal it went straight into a 14 option diagnostics menu and had been like that since.

I filled out the contact form on Garmin's website, the auto response email I received said they may take 5-10 did business days to reply, so there goes my expensive Maldivian dive holiday spent using a not so cheap rented dive computer from the resort.

Has anyone else experienced that?

Please help!

Top Replies

a.calvanese over 5 years ago in reply to Former Member +1

Hey!

Hope it becomes useful, here is the picture.

Cheers!
atj777 over 5 years ago +1

I had the Garmin button (top right) fail on me. The button was dead and nothing would resolve the issue.

After calling Garmin Support and providing them Proof of Purchase, I swapped the watch out with…
Garmin-Nate over 4 years ago in reply to Abhi +1 verified

Abhi I'm sorry to hear this happened to your Descent. It sounds like the button has failed if it is no longer responding and the watch is automatically booting in to Diagnostic mode. I recommend contacting…

All Replies

0 Abhi over 4 years ago in reply to Garmin-Nate

I called up Garmin and they are kind enough to replace it. Really appreciate the gesture. I think the button malfunctioned during 50m depth. Maybe something to look into...

0 Fernando C. over 3 years ago

I just have the same problem, last Saturday I performed two dives, after the last one, my left bottom button died, I tried to restat, but it also went into diagnostic mode, Reading this forum I’m worried, cause it seems to be a chronic problem.

Is this a Total System Error and chronic problem of Garmin Descent MK1?

0 trux over 3 years ago in reply to Fernando C.

Fernando C. said:
Is this a Total System Error and chronic problem of Garmin Descent MK1?

One possibility for the stuck button(s) may be salt deposits. Do you let the watch for a few minutes in freshwater, after each dive, to dissollve any salt residuals?

0 Fernando C. over 3 years ago in reply to trux

Actually the botton may not seem to be stuck, but stoped to work.

Speaking with international garmin support, they said that the problem couldn't be solved remotely, being necessary to send it for the dealer in Brazil.

0 trux over 3 years ago in reply to Fernando C.

Fernando C. said:
Actually the botton may not seem to be stuck, but stoped to work.

When the button is stuck, then it stops to work, of course too, since it is always depressed (and hence triggering the Diagnostics menu when you restart the watch)

0 Fernando C. over 3 years ago in reply to trux

0 trux over 3 years ago in reply to Fernando C.

Yes, that's what I meant

0 Fernando C. over 3 years ago in reply to trux

The dealer in Brazil didn't check my watch and said to repair it, will coast U$985,00. Garmin please Help me!!!!

0 trux over 3 years ago in reply to Fernando C.

Fernando C. said:
Garmin please Help me!!!!

You are here on the user forum, and although Garmin staff occasionally posts some coments up and then here too, it is rather rare, and it is definitely not their support platform. Call them directly: https://support.garmin.com, it will be much faster to get hold of them.

0 Garmin - Chris over 3 years ago in reply to Fernando C.

Fernando C.

I am really sorry your Descent MK1 has a hardware failure. The costs for Brazil are outside of our control due to the very strict regulations and high customs fees and taxes. My sincere apologies there is not another solution.