TopoActive Europe 2018.20 unable to update because of storage

Hello, has anyone experienced similar issue? I see there is update available, but when I attempt to install it, it shows me that I do not have enough storage. My device has about 3,7 GB free. I have only 1 app, 1 widget and 1 watch face installed. Since I bought the watches I never had more than 1 GB or something free and all the previous map updates went without any issues.

0 Flacer over 5 years ago

yes, I have the same problem.
I try all workaround, move ALL
- TopoActive Europe v4 East (d6184010a.img .gma .unl)
- TopoActive Europe v4 East (gmapprom.img .gma .unl)
- Garmin Cycle Map EU, South West 2018.20 (d6019010a.img .gma .unl)
- Garmin Cycle Map EU, North East 2018.20 (gmapcycle.img .gma .unl)
- GarminDevice.xml

to PC (12,3 GB) and restart Descent.

But Garmin Express seems to remember previously installed maps and is stuck on "contact assistance to upgrade".

Please some one help us.

I also try to check the log of garmin Express on the PC ... C:\ProgramData\Garmin\Logs\Express

Garmin Express seems to see the Descent also if disconnect from USB, I disable also wifi.
Under C:\ProgramData\Garmin\CoreService\Downloads the 2018.20 maps has only 8 files.

0 pprimoz over 5 years ago

I managed to update my Descent to new maps:

I connected Descent to PC (Garmin Express should not be active in the background)

than I moved (copy & delete) files gmapprom.img and gmapprom1.img (TopoActive Europe v4 West and TopoActive Europe v4 East , ~ 6GB) to PC

I did NOT restart Descent but

I started Garmin Express and launched the update

after succesfull updating I disconnected Descent from PC and Descent rerestarted with new maps installed.

0 Anaxagoras over 5 years ago

Unoftunately this workaround did not work for me.

0 Anaxagoras over 5 years ago

Still the same after update to Garmin Express 6.13 on Mac.

0 Anaxagoras over 5 years ago

Finaly got it working. This what I did:

1. Updated Garmin Express for Mac to version 6.13
2. Connected Descent Mk1 to my Mac as storage and opened GARMIN folder
3. Copied (made a backup) all map files bigger than 2 GB (.img) and coresponding .unl and .gma files to PC
4. Deleted all map files bigger than 2 GB (.img) and coresponding .unl and .gma files from Garmin Descent Mk1
5. Disconnected the watches from PC nad let it run to home screen
6. Reconnected back to PC as storage
7. Launched Garmin Express and voila, update now works
8 If the update runs without any issues you can delete the files from step 3. from Mac.

Hope it will help.

0 swm1 over 5 years ago

Just want to let you know because it took me a few hours now to find out ...

If you have a Mac then you have to empty the trash between Step 4 an 5 of Anaxagoras guide. Otherwise memory will not be released.

swm

0 Spabel over 5 years ago

I am experiencing the same problem, however my file names do not match what those in this thread and at least one other on this same topic on the forums deleted to get the update to work. For example, I don't have a gmapcycle.img on the device... I logged a support query with Garmin to see if they can assist.