Updating S20 to new firmware

Former Member over 5 years ago

When I try to update my s20 it keeps showing an error of "some files could not be sent to your device." "Golf clubs (not compatible)". Should I hard reset the device and try again?

0 JohnYoo over 5 years ago

Have the same issue. Please help.

0 Former Member over 5 years ago in reply to JohnYoo

Have the same issue, and by trying all my golf files are now deleted.

Synchronization stops by Golf Clubs (Not Compatible).

0 Former Member over 5 years ago

Same issue here too :( so many issues with this watch. only had it 3 months. really frustrating.

0 Former Member over 5 years ago in reply to Former Member

I have done a hard reset of the S20; Garmin Express uninstalled, re-downloaded and re-installed. All to little avail...

There are 4 items to synchronize: 3 regions and a "golf clubs" item. The latter one causes the problem and everything stalls.

Garmin should bring a solution:

Long term: new version of Garmin express eliminating the bug.

Short term: some pc instructions like the kind of "windows+R and %blablabla% etc", to eliminate the golf club items in the synchronization items.

I hope Garmin does something more than moderating the messages and will comment on these troubles.

0 Former Member over 5 years ago in reply to Former Member

Problem solved.

Thanks to Erik from the Garmin Benelux help center.

In summary hard reset + reinstall of Garmin express.

But most importantly when synchronizing skip each time the request to sign in on Garmin Connect.

I guess the "Not Compatible Golf Clubs" item is an input from Garmin Connect...

Good luck.