Montana stops working very often

After upgrading to version 15.00 I went for a ride last Saterday. Used a prepared GPX route, controlled, modified, re-calculated in BaseCamp with the City Navigator NT 2023.1 map. Made sure less then 50 waypoints are in it. After less then 30 minutes my Garmin fully stopped working. Black screen. No errors. It did mention a few minutes before that I had deviated from the route and whether I wanted to calculated the route again. To which I reply no, because I knew I would get to the calculated route again soon. Restarted the Garmin and it took up the route again. This happened 4 more times! The battery is not the issue: the Garmin indicates it is externally powered. Newest firmware and maps installed.

In the Debug directory there is a log file in which all 5 instances are recorded. This is what I see (amongst other information). Sometimes Task Name is MPM Main, sometimes CDP Main.

3459 (Montana 7xx) SW ver: 1500
Build Type: PRODUCTION
Commit:dc31c50c79b4088a2fdfe5f397a7333ee398b6c3
ESN: 3400309335
11/26/22 09:17:03
RTL
Task Name: CDP main
ESht PC: 0x20362421
ESht SP: 0x22cff228
errnum: 0x024
Message: C04AA8FC,00000000,C0725BCA,00004C50,C072A81A,00001314,00000000,00020000,C0725B26,00000000,C0725B20,00000006,C0725B29,22165488,00000001,2042B106,8000003F

Anyone know what to do about this? Report it somewhere? This way my Montana is of no use to me.

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0 ConiKost over 1 year ago

You should report this directly to Garmin support.

0 atlas_cached over 1 year ago

Unfortunately all the new features made available in the 14.80 and 15.00 updates have resulted in a few more bugs to work out, and they will likely be resolved with new updates soon.

I would most certainly contact Garmin and ask if they want your crash reports just in case you have found something they are not already aware of.

0 Evert_Kuiken over 1 year ago in reply to atlas_cached

I just sent in a bug report asking for a quick fix of this issue. For a device of more then 700 euro this is really unacceptable. So many issues with the software, as well as the app Explore.

0 Evert_Kuiken over 1 year ago in reply to ConiKost

I just sent in a bug report asking for a quick fix of this issue. For a device of more then 700 euro this is really unacceptable. So many issues with the software, as well as the app Explore.

0 atlas_cached over 1 year ago in reply to Evert_Kuiken

The Explore app has been out for years and has been a monumental disaster from day one. They are never going to fix the Explore app. I avoid it at all costs.

0 Evert_Kuiken over 1 year ago in reply to atlas_cached

Thanks. Didn’t know that, used it and noticed it is crap.

0 Hicks over 1 year ago

Reporting the same.

Brand new 750i, route in City Navigator (internal storage)... my first drive with Montana.

Three times turned off...

0 Evert_Kuiken over 1 year ago in reply to Hicks

I reported the issue and after several other options to try, december 2022 Garmin asked me to return the Montana and said they will send me a "new" (or refurbished) one. Sent it back, haven't heard from them since. UPS track&trace return point says it hasn't been sent back yet... OK, time to visit that shop.

0 twolpert over 1 year ago in reply to Evert_Kuiken

Had this happen once with UPS. Turned out that the parcel was sitting on the shelf in the location where I dropped it off. Somebody just forgot to send it along. I DID have to revisit the UPS location again to get it moving.

0 Hicks over 1 year ago in reply to Evert_Kuiken

I look after my devices much better than the "norm" is (eg. screen + rubber protector), so I could not imagine that Garmin would offer me a "refurbished" unit

Maybe if it had new case and display...

Putting aside that turning off, I was very happy with my Montana today. Also, it looks cool.